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I have tried all the options to get my website working on mobiles again with no help from Shopify. It appears on a PC but not mobiles.
I have updated the theme and have had no issues previously. No photos have been changed. I am unsure where to look.
swimriderunfaster.com is my website, how do I get it to appear back on mobiles?
Hello @swimriderunfast
As I can see your website is password protected so if possible please share the password so I can check it with my mobile.
There might be a high chance that due to the responsive CSS you are facing such an issue.
If possible please share the screenshot what you have seen in the mobile would be more helpful.
Inspect Mobile View in Developer Tools: Use the Chrome Developer Tools or Safari's Web Inspector to emulate a mobile device and check the site's behavior. You can open the inspector (press F12 or right-click and select "Inspect") and click the mobile device icon to toggle the mobile view. This can help you pinpoint any errors in the CSS or JavaScript related to the mobile layout.
Look for "display: none" or hidden elements: Sometimes, specific sections or the entire page can accidentally be set to display: none for mobile views. Check the theme’s CSS for any styles that hide elements on mobile devices (e.g., @media (max-width: 767px) { display: none; }).
The most likely reason your Dawn theme is not displaying on mobile is a JavaScript conflict from an app or custom code modification.
Here's why:
How to check?
Test Without Apps
Try Safe Mode
I hope this helps! Feel free to share your findings.
Best regards,
Daisy.
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