Dawn theme won't show on mobiles

Dawn theme won't show on mobiles

swimriderunfast
Visitor
1 0 0

I have tried all the options to get my website working on mobiles again with no help from Shopify. It appears on a PC but not mobiles.

I have updated the theme and have had no issues previously. No photos have been changed. I am unsure where to look.

swimriderunfaster.com is my website, how do I get it to appear back on mobiles?

Replies 3 (3)

ChiragPatel2911
Shopify Partner
53 9 6

Hello @swimriderunfast 

 

As I can see your website is password protected so if possible please share the password so I can check it with my mobile.

There might be a high chance that due to the responsive CSS you are facing such an issue.


If possible please share the screenshot what you have seen in the mobile would be more helpful.

 

Best Regards,
Chirag Patel (COO - Cirkle Studio PVT LTD)
chirag@cirklestudio.co

rifat_Shop
Shopify Partner
107 11 14

@swimriderunfast 

  • Inspect Mobile View in Developer Tools: Use the Chrome Developer Tools or Safari's Web Inspector to emulate a mobile device and check the site's behavior. You can open the inspector (press F12 or right-click and select "Inspect") and click the mobile device icon to toggle the mobile view. This can help you pinpoint any errors in the CSS or JavaScript related to the mobile layout.

  • Look for "display: none" or hidden elements: Sometimes, specific sections or the entire page can accidentally be set to display: none for mobile views. Check the theme’s CSS for any styles that hide elements on mobile devices (e.g., @media (max-width: 767px) { display: none; }).

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DaisyVo
Shopify Partner
3775 405 495

Hi @swimriderunfast 

 

The most likely reason your Dawn theme is not displaying on mobile is a JavaScript conflict from an app or custom code modification.

Here's why:

  • If you recently added a new app or modified the theme’s CSS/JavaScript, it might be interfering with mobile rendering.
  • Some apps inject scripts that don’t work well on mobile, causing a blank page or preventing elements from loading.

How to check?

  1. Test Without Apps

    • Disable any recently installed apps (especially speed optimization or custom scripts).
    • Check if the site appears on mobile.
  2. Try Safe Mode

    • Duplicate your theme and remove custom code (if any) in theme.liquid and theme.js.
    • Test the mobile version.

 

I hope this helps! Feel free to share your findings.

 

Best regards,

Daisy.

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