Disapproved products in Google Merchant Center!

Disapproved products in Google Merchant Center!

Megan29
Tourist
6 0 1

We recently moved to Shopify from WordPress.  Ever since then, our Google Merchant Center is disapproving products with a "mismatched domains" error.  Six separate techs at Google can't help, and two techs at Shopify seem unsure.  Does ANYBODY out there have a solution?  I need to get my products approved and the website running efficiently.

Replies 11 (11)

Salil1
Shopify Partner
32 3 13

Hi @Megan29 

 

This error typically only happens if the claimed domain differs from the URLs sent to the Google Merchant Center. Even sub-domains can cause an issue. Can you share what your claimed domain is

You can find this under settings > business information > website > Your website address.

Screen Shot 2022-10-10 at 12.43.47 PM.pngScreen Shot 2022-10-10 at 12.43.54 PM.png

 

Double-check if this domain name matches your product data sent to Google. 

 

Co-Founder AdNabu, Creator of Goshu - Backups, Restore & Export, Nabu for Google Shopping, Facebook & Instagram
Megan29
Tourist
6 0 1
Hi! Thanks for weighing in, but I already verified that we're using the correct website url.
Salil1
Shopify Partner
32 3 13

Hi 

 

Are you okay with sharing the screenshots here? For both domain and the product list page? Maybe I can spot if something is wrong.

Co-Founder AdNabu, Creator of Goshu - Backups, Restore & Export, Nabu for Google Shopping, Facebook & Instagram
Megan29
Tourist
6 0 1
Hi!

Attached are your requested screenshots.
Salil1
Shopify Partner
32 3 13

I can't see any attachments. I hope you did not reply to the email with attachments. Kindly upload to the web interface of shopify community.

Co-Founder AdNabu, Creator of Goshu - Backups, Restore & Export, Nabu for Google Shopping, Facebook & Instagram
Megan29
Tourist
6 0 1

I prefer not to publicly share them.  Thank you.

EmmanuelFlossie
Shopify Partner
3147 230 757

Go to Google Merchant Center > Products > Diagnostics > click on the issue > view one of the samples > scroll to the bottom and view the final attributes, or rejected attributes > does the link match the domain?

 

My guess you have myshopify.com instead of your own domain.

 

Make sure you update your Shopify account domain setup, here is a guide: https://feedarmy.com/kb/shopify-url-shows-myshopify-com-instead-of-my-domain/

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
Megan29
Tourist
6 0 1

That is a great guess, but I corrected the domain last week and the problem still exists.

 

EmmanuelFlossie
Shopify Partner
3147 230 757

So you are saying that the final URL for all products match your domain name in Google Merchant Center? And that the claimed URL also match? In that case you have a deeper issue and you need someone to look into your account. If you don't want to share any further details, the best likely course is to contact Google support again.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
Megan29
Tourist
6 0 1

Yes, you are exactly right.  The final URL for all products match the domain name in Google Merchant Center.  The claimed URL also matches.  That's where I'm running into all the trouble.  There doesn't seem to be a reason why Google and the site aren't getting along. . . 

flareAI
Shopify Partner
2405 223 540

Hello @Megan29,


This is flareAI - Generating Sales from Google Search, on Autopilot. Helping Shopify merchants in generating $5 million in sales from Google Search. I would like to give you some suggestions regarding your question here.

 

1. Check the domain of the affected products
Select Products on the navigation menu, then click Diagnostics.
Click the Item issues tab to see current issues affecting your products.
2. Ensure that the URLs provided in your product data match the domain you registered in your Merchant Center account.
3. Make sure the affected product links are not broken and are valid and live URLs.
3. Remove all products and re-feed them to GMC and see

 

It is an amazing strategy for gaining visibility for your brand and ultimately increasing sales without having to rely so heavily on doling out money for a large marketing budget. You will get more organic sales when your products are found on free sales channels like Google Search and you will start getting order conversions for virtually zero cost. flareAI is a bot, so unlike a traditional stuff you don't need to do a thing. Apps & tools need you to learn skills, hire people and dedicate time to get stuff done. Bot is different, it does stuff for you saving you time & expense. flareAI works every day for you, tapping into Google Search and 20+ of the world's best & biggest free sales channels.

 

I hope my suggestion will help you.

 

Happy selling!
flareAI

flareAI : Get Sales from Google Search, on Autopilot
$10+ billion in eCommerce on Google Search, every day. Find out how much you are missing