Discount entire order with specific purchase

[jpshivell]

In order to introduce a new item, I would like to offer a discount on a customer's entire order if the order includes the new item. Is there a way to do this? Would a "Buy x, get y" work, or is that only for single items?

[Elias]

Greetings, @jpshivell.

Thank you for reaching out and posting this question!

I understand you're looking to introduce a new item and you'd like to incentivize customers who purchase this item by offering a discount on their entire order. While you can use automatic discounts to automatically apply an offer, the Buy X Get Y discount type would only be able to apply the discount to the following item and not to the entire cart. That being said, you will also want to take into account how many items customers would be adding along with the new item, so discounting the entire order could pose potential issues. Instead, offering a percentage or fixed amount discount type might be more suitable for introducing a new product - you can create an offer that incentivizes customers into purchasing the new item, such as offering a Buy One Get One or Buy One Get % off the second one.

Alternatively, if offering a cart discount when customers includes the new item in their purchase is something that you must have, then you can try using a third-party discount app. For example, Automatic Discounts & Gifts allows you to create offers like Buy X Get Y + 10% or 10% off A + 15% off B. If you need any help with a third-party app, then the app developer is always available to assist you - you can reach out to them directly through the contact information found in the Support section of their app's page. 

I'd love to hear more about your business! Do you often have new product offerings? Also, do you use any other types of discounts on your store?

[Birddog]

The fact that y’all cant enable this workflow to help us launch new products is about the most ridiculous  thing I’ve ever seen.  Seriously y’all cant figure this out?  At the monthly subscription price we pay, the idea that we also need to keep adding other provider APIs is just ridiculous.

kyle