Solved

Does Shopify provide free live chat services?

Joseph42
Excursionist
28 1 4

Hi,

Does Shopify offer Free Live Chat?

Accepted Solution (1)

Ollie
Shopify Staff
2387 454 400

This is an accepted solution.

Hey @Joseph42.

 

Thanks for reaching out.

 

That is a great question! We do have an application that is designed and developed by Shopify called, Shopify Inbox. The application is free and will allow you to offer a live chat feature to your customers while they are browsing your online store.

 

Let me know what you think and if you have any questions.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 4 (4)

Ollie
Shopify Staff
2387 454 400

This is an accepted solution.

Hey @Joseph42.

 

Thanks for reaching out.

 

That is a great question! We do have an application that is designed and developed by Shopify called, Shopify Inbox. The application is free and will allow you to offer a live chat feature to your customers while they are browsing your online store.

 

Let me know what you think and if you have any questions.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Joseph42
Excursionist
28 1 4
Thank You, I have installed.
Would you know, if they also have a program that monitors the products the customer is viewing, without doing a chat?

Thank You
Joseph
LoulouGDC
Visitor
1 0 0

We have been using a chat that has been flagged as slowing page speed. What effect does shopify inbox have on page speed and would you say it's the best option for this issue? 

DidiFromPremio
Excursionist
20 2 4

Yes, you can use the Shopify Inbox to talk to your customers in real-time.


Pro Tip -You can also include a chat app directly on your website and add channels like WhatsApp, Facebook Messenger, Tiktok, Viber, Line, and much more to make communicating even more robust.

I'd recommend Chaty for this.  

If you found this answer helpful, please let me know by giving it a Like or marking it as a Solution.