Does Shopify provide free live chat services?

[Joseph42]

Hi,

Does Shopify offer Free Live Chat?

[Ollie · Accepted solution]

Hey @Joseph42.

Thanks for reaching out.

That is a great question! We do have an application that is designed and developed by Shopify called, Shopify Inbox. The application is free and will allow you to offer a live chat feature to your customers while they are browsing your online store.

Let me know what you think and if you have any questions.

[Joseph42]

Thank You, I have installed.
Would you know, if they also have a program that monitors the products the customer is viewing, without doing a chat?

Thank You
Joseph

[LoulouGDC]

We have been using a chat that has been flagged as slowing page speed. What effect does shopify inbox have on page speed and would you say it's the best option for this issue? 

[DidiFromPremio]

Yes, you can use the Shopify Inbox to talk to your customers in real-time.

Pro Tip -You can also include a chat app directly on your website and add channels like WhatsApp, Facebook Messenger, Tiktok, Viber, Line, and much more to make communicating even more robust.

I'd recommend Chaty for this.