Email Campaign - Keep getting "Update default content" alert message

ciaoimports
New Member
1 0 0

Hello, 

I keep getting these error messages when I click "Review" for an email campaign. It sends Test Emails fine, but won't let me get past this and send the email because of supposed "default content" that needs to be changed. I've searched and searched and there is nothing default about the blocks. 

 

ciaoimports_0-1636485428213.png

 

 

Replies 4 (4)
Sophia
Shopify Staff
963 61 105

Hi, @ciaoimports!

If you don't see any empty blocks in the draft, there may be an error with the Subscriber list or the email might be missing a Subject. We're happy to take a closer look with you to help identify the error. In order for our team to securely review the email draft in your admin, please get in touch via live chat, email, or callback in the Shopify Help Center.

Sophia | Social Care @ Shopify 
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andygimenoads
New Member
1 0 0

The same is happening to me, is this solved? Everything is fine in my email but I can't send it:

 

Captura de pantalla 2021-11-24 a las 19.03.04.png

Sophia
Shopify Staff
963 61 105

@andygimenoads wrote:

The same is happening to me, is this solved? Everything is fine in my email but I can't send it:

 

Captura de pantalla 2021-11-24 a las 19.03.04.png


Hi, @andygimenoads!

 

The Update or delete default content. error message typically indicates an empty block, empty subject line, or potentially an issue with the Subscriber list. However, I can't tell based on the screenshot alone what has caused this error to arise.

 

Please get in touch with our team via live chat, email, or callback in the Shopify Help Center so we can help you resolve this, as we'll need to take a closer look at the email campaign with you. Thank you!

Sophia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

WoolShop
New Member
2 0 0

Contacted retail support to get help with this. The issue is that you have to edit and add links to buttons and text boxes even if you have them marked as "unseen". So literally edit them and fill with nonsense, then delete them, and the error will be removed.