Email forwarding not working?? PLEASE HELP

[hrid1511]

 

[Bundler-Manuel]

Hello there @hrid1511  Try out all the steps in the highlighted reply in this previous community post here https://community.shopify.com/c/technical-q-a/why-isn-t-my-email-forwarding-functioning-properly/m-p... 

Hopefully this should be enough to sort out the issue.

[hrid1511]

Nope it’s not working, I know the process but it’s not even letting me enter any details and giving me a error as shown in my attached screenshot

[DaisyVo]

Hi @hrid1511 

Based on the screenshot, here are the most likely reasons why this might be happening:

1. Domain Not Verified on Shopify:

   • If your domain is not yet verified in your Shopify admin, the email forwarding feature cannot be activated.
   • To resolve this, please go to Shopify Admin > Settings > Domains and confirm that your domain is connected and verified.

2. Third-Party Domain:

   • If your domain was purchased through a third-party provider like GoDaddy or Namecheap and hasn’t been properly connected to Shopify, email forwarding may not work.
   • Make sure your domain is fully connected by reviewing the DNS settings in your domain provider's dashboard and ensuring they match Shopify’s requirements.

If you’ve already checked these, let us know so we can further investigate 😊

Best regards,

Daisy