Email Issue.

[AL3DStudio]

My Shopify store is currently password-protected and hasn’t gone live yet. I’ve been editing the email templates, and when I use the ‘Send test email’ feature, the changes I made show up correctly. However, when a real email is triggered, such as through a test order, the changes don’t appear. I’m trying to figure out why the edits show up in test emails but not in the actual ones being sent. Shopify live support said they couldent help and go onto here.

[rajimulislamjoy]

@AL3DStudio  This issue usually happens if the edits were made to the test email templates and not the live ones. Make sure you’re editing the actual templates under Settings > Notifications in your Shopify admin. Also, double-check that the edits are saved before testing again