Email Marketing Flow resend email to customer who did not open

[TA-ThriveBrew]

I want to send a repeat email to customers that did not open the original one. How do I set this as an automation in flow?

[OneMobile]

Dear @TA-ThriveBrew ,

As of now, Shopify Flow doesn't support the feature to specifically resend emails to customers who haven't opened the original one yet.

So if you want to re-send emails to non-openers or want advanced email segmentations and customizations, I recommend using other apps like Omnisend, MailChimp, Privy, Seguno, or Klaviyo. 

I hope this helps!

[arstin]

In Klaviyo, you can set this up by creating a conditional split in your email flow. After the initial email, add a delay (e.g., 24-48 hours), then use the split to check whether the recipient opened the email. If they didn’t, you can set the flow to resend the email with a modified subject line or content. I’ve also found that supplementing email flows with push notifications via UnblockedBrands helps reach customers directly on their phones, providing another layer of engagement.

[heddykhalifa]

Hey TA-ThriveBrew,

Heddy from Gameball: Loyalty Program & VIP here!

In Shopify Flow, you can’t directly track email opens, but if you're using an app like Klaviyo or Mailchimp, you can set an automation that triggers a resend to anyone who hasn’t opened the original email. Look for the "not opened" condition when setting up your flow in those platforms. Additionally, with Gameball, you could automate follow-up emails or rewards-based campaigns to re-engage customers who haven’t interacted with your emails.

Let me know if you need more guidance!