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Email not sending

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We are having an issue with sending emails to our customers. Our site is currently in password mode because we are sold out. Are we still able to send emails to our customers if our site is in password mode? 



Reply 1 (1)
Shopify Staff
Shopify Staff
1510 168 251

Hi @hhegoods.


Are you using Shopify Emails?


If so, you'll still be able to send emails to customers even if your store is password protected. As long as your store has an Online Store sales channel installed, a paid subscriptions plan, and a payment provider set up, you'll be able to create and send emails to subscribers on your customer list. More information on this can be found on our help guide here.


With the issues you're experiencing with sending emails, are you seeing any error messages at all? Would love more information on what you're seeing on your end, so that we can investigate and troubleshoot this further.


In the meantime, I'll leave some resources for Shopify Email below for your reference:


If you're not using Shopify Email to send out emails from your store however, you'll need to check with the third-party email provider or app directly to see if they have certain requirements or limitations about sending out emails when the store is password protected.

Kimi | Social Care @ Shopify 
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