FROM CACHE - en_header

Emailing Customers

Solved
Amber14
Tourist
7 1 2

I am new to shopify and I am trying to get all the kinks worked out before I remove password protection for my shop. I have shop emails set up to forward to my personal email and that is working great. My question is how do I reply to the customer from my shop email? When I reply through my personal email it shows up as coming from my personal email. Do you all go into the customer tab and create a new email for each reply? Or how do you get around this? Thank you!

Accepted Solution (1)

Accepted Solutions
Amber14
Tourist
7 1 2

This is an accepted solution.

Thank you for your responses! After posting this I discovered GSuite through Gmail and was able to set up a shop email. 

View solution in original post

Replies 5 (5)
MS-WEB-DESIGNER
Shopify Partner
3012 181 488

Dear Amber14,

 

Please try klaviyo or privy.

Click Here to Hire Shopify Store Customization Experts
Boost Conversions & Average Order Value with this
Best App for Sticky Add To Cart
TungDao
Shopify Partner
257 10 35

Hey @Amber14 ,

 

Try some Shopify email apps. I'm sure it will help.

Avada is an e-commerce solution provider based in the heart of Vietnam where the best developers unite. Founded in 2017 by Mageplaza, Avada is responsible to complete the mission to help 1 million online businesses grow revenues.
Amber14
Tourist
7 1 2

This is an accepted solution.

Thank you for your responses! After posting this I discovered GSuite through Gmail and was able to set up a shop email. 

ashmtl
New Member
1 0 0

Where is the solution?

And my question is where is the emailing option?

On the customers page there is a tab called "Email subscribers" but the only function is to export or import. Where is the emailing option?

fudoon
Tourist
9 1 1

Hi, can you help me with this please? I cant make it work despite all the tutos. 
I have created on shopify my professional email contact@mydomain.fr which forwards to my personal email@gmail.com 
I would like to reply to my customers with contact@mydomain.fr but I cant get to add it on gmail. HELP please!!