Can you please let us know which email marketing software are you using, accordingly we can help you in finding the insights in that software.
Thanks for your reply, please go through this article: https://help.shopify.com/en/manual/promoting-marketing/analyze-marketing/shopify-email-analytics, you may get your answer.
Still if you feel any query can comment or dm me directly.
I'm in the same boat right now - I've used Shopify Email to send out a newsletter. The Analytics give you the numbers, but not the specific individuals and their responses. My challenge is that I can't confirm that an individual DID receive the email, even though, logically they would have been in the segment the email went to.
Can we see the emails sent to a customer on a per customer basis?
Can we see the customer "action" on a per customer basis? (such as whether it was opened or clicked)
Can we resend the email to a customer that claims they did not receive it?
Can we see what email addresses within the customer segment were suppressed and why?
The value in these items is customer support when they call and state they haven't seen an email
Advanced technologies like email tracking can be used to enhance the customer experience but it must be used responsibly. After reading the notifications, you set up how to interact with a group and several moderators and even recipients.