Emails Bouncing back but only from @me or @icloud

Parstilles
Tourist
4 0 2

I have recently had my email marketing campaigns fail as a result of a high bounce rate. Having conducted further investigation, all of the emails that have bounced are address made to either @Me.Com or & icloud.Com - so clearly there is an issue with the Apple servers and their connectivity with Shopify. 
Has anyone else had this issue and does anyone have any ideas on how to overcome it?
Shopify Customer support have been useless and that is being polite. 

Replies 10 (10)

Josh_Uebergang
Shopify Expert
1018 44 272

I suggest you test your emails using https://senderscore.org/. It's possible your sending email domain has been blacklisted on particular lists.

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somethinspecial
Tourist
6 0 1

I just had the same thing happen, I've reached out to Shopify support. This is really strange, I've never had it happen before.

dnicu01
Visitor
1 0 2

Same issue here. Getting bounce rate of over 400 emails.

Bandswatch
New Member
4 0 0

me too! from 2 days ago i have the same problem! only for address @Me and @icloud.com  some one can help me for fix the problem?

 

somethinspecial
Tourist
6 0 1

I've been working with Shopify support, I'd recommend reaching out to them.

Thanks,

Sue

Bandswatch
New Member
4 0 0

I already did it but it didn't solve my problem! they told me to clean my emails but in my opinion this is not an email cleaning problem since it only happens with two email providers.

 

Thanks

somethinspecial
Tourist
6 0 1

Send them a link back to this thread and show them it's not just you, I did that. Right now, we are working with iCloud to get this fixed. I had to email iCloud, haven't heard back, but it's a step in the right direction, I hope.

Thanks,

Sue

Bandswatch
New Member
4 0 0

i did alredy too.

 

But now i dont know what can i do for fix the problem, same like taht i can not send anyway the email for my customer with subscription in the nesletter.

 

i hope they fix soon the problem

TechPirates
Shopify Partner
2 0 1

Hi - I am having this issue now as well, on three separate Shopify stores, basically overnight. Was anyone able to find a solution to this?

vantrack
Visitor
1 0 0

same issue here! .me and .iCloud addresses bounce. any solutions?