Emails going to spam despite setting up DKIM, DMARC, etc.

relikselects
Visitor
1 0 0

As the title says, I've noticed my emails are going to spam in regards to purchase confirmations.

 

https://relikselects.com

 

I've set all the proper stuff up in the Advanced DNS section of Namecheap and have authenticated my site through Shopify. What do i do?

Replies 3 (3)

TerenceKEANE
Shopify Partner
120 30 52

The issue of email spam can be a bit confusing. Logically, when someone sends an email, they want it to go directly to the recipient's inbox, but because there is a lot of email fraud on the internet, email authorities are strict about this. First of all, could you please send an email to the address below using your email, and then write down the output here? Also, which email provider do you use? and do you use custom smtp setup ?

 

Terence Keane

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TerenceKEANE
Shopify Partner
120 30 52

this is email tester

 

https://www.mail-tester.com/

★ If I helped you, Please don't forget to Like and Mark Solution to the post that helped you.
If my support was a lifeline for you, a Coffee  would be the anchor keeping me steady!"
Software Engineer - Specializing In Advanced E-Commerce Websites | Hundreds Of Advanced E-Commerce Website Experiences
https://novajetsoft.com

OneMobile
Shopify Partner
114 9 24

Hi @relikselects 

 

I want to help but there are a few things I need to clarify first:

  1. What's your normal sending volume a day? Recently, did you suddenly send a volume much larger than your normal sending volume?
  2. What is your spam rate, domain reputation, and IP reputation on Postmaster? You can add your sending domain to Postmaster following this guide if you haven't: https://support.google.com/a/answer/9981691?hl=en#zippy=%2Cip-reputation 
If you find my answer helpful, please hit the Like button or Mark as solution to show me some encouragement.
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