encourage customers to leave a review

[sherrymao15]

Hi Guys,

Is there any way to encourage customers to leave a review on the product after they make a purchase?

Right now we're using Yotpo apps to collect review. It just seems that it would take a huge amount of effort for customer to leave a review. Is there any solution to this?

Could really use some advice.

Thank you!

[Alex_Lam]

Looks like Yotpo can automatically email your customers to ask for a review. Here's their guide! https://support.yotpo.com/en/article/automatic-review-requests

[magecomp]

Hello @sherrymao15 

I believe your customer will love if you ask them for review on their WhatsApp Number directly

Check out this app which sends review reminders directly on customer's WhatsApp. You know WhatsApp Message open rate is very high compared to typical Email and SMS.

https://apps.shopify.com/whastapp-order-sms-notification-by-magecomp

[iq200]

Like you've said, Yotpo is a great way to do it.

Another thing that you can do is send them an SMS message but time it so it arrives after they've received the product.

I sometimes run retargeting ads on Facebook, just create a custom audience so it targets people that have already received the product and ask them for a review, sometimes you can even throw in an incentive.

[Tony_Bui]

Hi @sherrymao15 

Yotpo is great because your customers can leave reviews directly from their email inbox. But if you're looking for an alternative, Loox Photo Reviews is a great shout. Their plan has functionality that automatically sends out review reminders periodically, and offers them a discount code as an incentive to acutally leave a review. 

Here's their help article - https://help.loox.io/article/32-when-will-my-review-request-emails-be-sent

Worth looking into. They even track how many scheduled emails are responsible for generating new profits, so its a great way to weight up costs vs reward. 

All the best!

[shoppro]

Try sending them a discount code for a review 🙂 

[Emmanuel-Adjah]

Hi @sherrymao15,

You should try incorporating SMS automation into your store. That way, you can easily send out automated text messages to customers after a purchase and solicit reviews from them. All you just need to do is get creative with your SMS copy and offer an incentive for each review. 

Hope this helps! 🙂 

[AvadaCommerce]

Hi @sherrymao15 

AVADA Marketing app supports ASk for review automation which Sends emails asking for reviews after someone placed orders in your shop.

To send review request emails, you can use AVADA's built-in product review workflow as a starting point, or you can build your own from scratch

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It will show links to the ordered products in the emails so that customers can click to the product and leave reviews

I hope this helps for you 🙂

[Reviewbit]

Hi Sherrymao15,

I suggest installing the Reviewbit app, allowing businesses to collect customer reviews over WhatsApp with more than a 30% conversion rate compared to email and publish reviews on your product pages very easily.

Since the platform is WhatsApp, most of your customers will be there in their free time. So, it's quite encouraging when sending a review request and offering incentives to those who leave reviews. Your customers can leave photo/video reviews of the product as well.

Checkout the reviewbit app here: https://apps.shopify.com/whatsapp-reviews

[nejla]

Providing incentives for reviews is a great tactic to encourage customers. 

Send personalized requests and let them know how important their reviews are to you. 

You have to send at least two follow-up messages for the requests, to nudge the lazy/forgetful ones to leave the review. 

70% of consumers are willing to leave reviews. You just have to ask them at the right time. The message shouldn’t reach them so early that they haven’t got time to use the product. Also, make sure to time your requests to reach the audience before the excitement of using the product wears off.  

Shopify review app Reviewbit lets you send automated personalized review requests through WhatsApp. You can send discount coupons as incentives and also offer instant customer support for your unhappy customers.