Entering Google Product Categories in Shopify

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Grace_01
Explorer
58 2 9

@taylorjohnston If you are not using google shopping then why do you want to update category? it's only required for google shopping ads

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taylorjohnston
Tourist
9 0 7
I'm using instagram checkout and some of my products are not showing up.
The Facebook sales channel says that I have to add a google category for
the product to go live on instagram
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Tira
Shopify Staff
Shopify Staff
1256 88 208

Hey, @Grace_01

Thanks for reaching out. I'm here to help.

Another user (@Arboleda) mentioned they were experiencing a similar error. If your product is a custom product, then this is likely a display error and there is nothing you would need to do to move forward. The Google product categories should be working fine. 

I also added some questions to troubleshoot in my reply on this thread earlier here. Can I get you to answer those questions? I would be happy to take a look after you've provided me with more details on what you've tried and to these questions.

I look forward to hearing from you,

Tira | Social Care @ Shopify 
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Grace_01
Explorer
58 2 9

@Tira Thanks.. Already got the response from Shopify support team that they are aware about this error and technical team are in touch with google to find solution. And as per them this error won't affect the shopping ads but only affect on free listing.

Tira
Shopify Staff
Shopify Staff
1256 88 208

Thanks for the update, @Grace_01. I'm glad to hear that. 

Cheers,

Tira | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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