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Facebook Ad

New Member
4 0 0

I first tried to use my existing facebook graphic but it was refused. 

I am trying since yesterday, even brand awareness but it is getting refused by Facebook Management. I even put only “Free Shipping Today”.

Any help is appreciated.
Replies 2 (2)
Shopify Staff (Retired)
Shopify Staff (Retired)
260 3 69

Hi there!

Lisa here from Shopify Support. 

Thanks for sharing. It could possibly be due to the text overlay, the updated Facebook text overlay tool approves it here, although, on the more traditional checker here, it says there's 28% text overlay, exceeding the 20% limit, as shown in this screenshot

Were you trying to create an offer? Here are more details about creating offers on Facebook, and the design guidelines: 

  • Recommended image size: 1,200 x 628 pixels

  • Image ratio: 1.9:1

  • Offer title: 25 characters

  • Text: 90 characters

  • Your image should include a minimal amount of text.

Along with a more general guide for all types of Facebook Ads.

Hope this gives more insight as to why Facebook refused your ad & fingers crossed after some adjustments they will approve it for you soon!

- Lisa ?

Lisa | Social Care @ Shopify
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12 0 2

Hey @Lisa Thanks for sharing this. I was looking forward to the same and i hopped to this answer.