I wasn’t sure where else to go with this especially because Facebook support keep auto closing my ticket with the response “Due to limited support resources, this case will now be closed automatically.”
Basically I have a conversion ad on fb and for some reason my budget was spent because someone added to cart on my website and my ads manager is reporting an “Add to cart” event which I’m now being charged for, however, when I check my Shopify dashboard I can see that there hasn’t been any add to cart events.
What gives??? Facebook auto closes any support tickets and they’re taking money from me for no reason. What should I do?