Facebook ads show variant images instead of MAIN image. How can I fix this?

Tanya_syd
Tourist
7 0 1

Hello community,

I have been struggling for the past week trying to find a solution to this issue and it is surprising that there aren't many solutions that come up online for this matter.

I'D GREATLY APPRECIATE if someone can help me fix this problem where my Main product images show on FB Ads and not the variant images. 

This is key to determine the success rate of my ads, as the variant images are nowhere close to the actual product offering.

Please help!

Thanks, Tanya 

Replies 13 (13)

Niki_K
Shopify Partner
447 45 124

Hi @Tanya_syd,

  • Do you use the Shopify & Facebook integration? I mean do you use Shopify as the product feed? 
  • Is this happening for all of your products? Or only for a few?
  • The main image – do you have the main image you want to show in Facebook Ads as the first one in the product page? (The main image is bigger than the rest). 
  • How many products do you have in total? And are you changing them frequently? Just asking because you can upload the catalogue to FB manually and hence determine what exact images you would like to have displayed if you can't figure it out in Shopify. However, the products won't be integrated. This means that if you add a new product to Shopify, it won't be added to the FB catalogue automatically. 

I'll be happy to discuss with you the issue further!

 

Send me a link to your store to niki@ecommercepot.com and I'll help you out.
For more info what I do, visit my agency website ecommercepot.com or my personal website nikikozak.me.
Tanya_syd
Tourist
7 0 1

Hi Niki,

Thanks for your response and help with this one, really appreciate it.

Here are my answers to your queries - 

1. Yes using the integration

2. Yes, happening to all products with variants - 2 currently.

3. Yes, the main image has been set currently under Products in Shopify

4. I don't have too many products, but yes I'll be making a lot more changes in the coming days as I am only starting and setting up. Some existing products and images will be modified too.

You can have a look at my website - www.littleseedling.com.au

I'd love to be able to fix this asap as my ads are not looking good. Thanks for your help.

AnishaD
Shopify Staff
1 0 0

Hi Niki and Tanya, 

 

What is the solution for this? My merchant is dealing with the same issue. Thank you! 

To learn more visit the Shopify Help Center or the Community Blog.

GWGal
Visitor
2 0 0

Hi! Was this ever resolved? I have just integrated FB with Shopify and have 50+ products, all with several variants and thus the same issue. I'm starting to think I'm going to have to do all of this manually and delete the feed? 

chrfrost
Visitor
1 0 1

I have exactly same problem, just published the Facebook store and all products are showing the variant image instead of the Main image, looks horrible because the main images are all modelled and the variant images are flat.

https://www.facebook.com/soulstarmenofficial/shop/?referral_code=page_shop_tab&preview=1

 

 

EvanDesigns
Tourist
6 0 2

I see this is fixed now. Can you share how you fixed it? Around half of my products show a variant. The rest show the main image. How do I consistently show the main image for all products?

RW453
Tourist
4 0 1

Me: have a problem

Shopify forum: no solution

Nice!

MonsterFish77
Visitor
2 0 0

So is there a solution??????????

EvanDesigns
Tourist
6 0 2

Apparently not. I do not understand how these posts are not seen by the moderators.  Maybe we need to start a new thread

TheNewbornShop
Visitor
2 0 0

same thing happening to me still with no solution? ????????

Vinette
Tourist
9 0 2

Was a solution ever found for this problem? I have the same issue and sure would appreciate some guidance as to how I can resolve this.

 

roosen5
Visitor
1 0 0

@Niki_K Can we please get an answer on this? It's is blocking our launch for our webshop. This ticket has been open for longer than 2 years and almost a 1000 views... ( @AnishaD for visibility )

yan8
Shopify Partner
1 0 0

Look at the requirements for FB Ads:
https://www.facebook.com/business/help/686259348512056?id=725943027795860
Your image might look like a lifestyle image or it's on another bg color than white, you might have text in it, that's why the AI choose another image and normally it picks a variant image... I resolved it for clients that used lifestyle image as their main product image and it works fine once FB fetch your updated feed.