Hey everyone one, please I need help, my created ads on Facebook managers keeping loading forever without being published.
I also noticed I can't preview my ads.
I'd be curious to know if we can isolate what you're seeing to your device or browser. Would you mind testing a few things for me?
Clear your cache and cookies - When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites.
Ensure your browser is up to date.
Try an Incognito window.
Try another browser (e.g. Safari).
Try completing the same steps on your phone, using data rather than WiFi.
Looking forward to hearing how that goes!
Moira | Social Care @ Shopify
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