facebook advertising - help verifying

boncotti
Visitor
2 0 0

-set up fb account so I can advertise on Facebook and Instagram

 

-make ads that definitely don't break any rules

 

-get the following message "Ad account status warning

There was some unusual activity on your ad account, so we're protecting it by stopping your ads. We'll start your ads again using your current balance once you've verified your account with us."
 
-verify account using the link provided
 
-get this automated response after i verify:
"Our records indicate that your payments account was disabled because it breaches Facebook's Terms of Service. To protect our users, we can't confidently re-enable your payments account at this time. Please note that we take many factors into account when disabling payments, including spend history, ad characteristics and contradictory account information.
You can find out more about our Terms of Service here: www.facebook.com/terms
Thanks for your understanding"
 
-repeated this maybe 20 times now, stuck in the same loop
 
what can i do?
I can't find any customer support to email/phone etc
wasted over a month on this now repeating the same loop over and over
please help!
wasting money
Replies 2 (2)

Brackwom
Tourist
11 0 1

 

Your account could have been disabled for a number of reasons. Facebook may suspend or terminate your account for any reason. Connecting with Facebook directly via their live chat option here. is your best choice for getting more information and reaching a resolution.

 

To access the conversation, make sure you're connected to your Facebook Business Manager account. Between 9 a.m. and 11 p.m. EST, Facebook Live Chat is available. To begin, select "Find answers or contact help" from the drop-down menu. You must first complete the steps for your specific question before selecting "talk with a representative." If their queues become too long, they may turn off the feature. You may also contact them by filling out his form and emailing them a report.

 

Many things are changing every day in the world of social media, but one thing’s for sure. Turning a Facebook page into a community requires a lot of work and persistence. Read the blog to know everything about Facebook for business.

boncotti
Visitor
2 0 0

i fill out that form and i get same response as before:

 

"Our records indicate that your payments account was disabled because it breaches Facebook's Terms of Service. To protect our users, we can't confidently re-enable your payments account at this time. Please note that we take many factors into account when disabling payments, including spend history, ad characteristics and contradictory account information.

You can find out more about our Terms of Service here: www.facebook.com/terms
 
Where exactly is their live chat, I cant see it anywhere - i'm wasting hours looking for it!
 
or what time is it available?
i might aswell close my shopify store if i cant advertise on fb/insta - been stuck on this since decemeber wasting hours and hours trying to contact fb to resolve this so i can pay them money!!