Facebook Catalog Content IDs Missing

Buceplant
New Member
2 0 1

I've been having issues with Facebook catalog for the longest time. It now says that 'content IDs missing from your catalog'. It says that 4.7% of views are available for retargeted ads but 95.3% are not. Does anyone know how to fix this? Do I have to go into each product and a content ID such as a sku? My products on shopify do have SKUs. Do I need to delete the catalog and redo it?

 

Thanks in advance.

Replies 19 (19)
Angular_Wave
New Member
6 0 0

Hi Buceplant,

 

Are you using an app to create your feed or are you manually uploading the products to Facebook one by one? If you are doing it manually it means that the product Ids from your product catalog do not match the product Ids that the Facebook pixel is seeing on your website so it could be 1 of 2 issues here:

 

1. Either you have created your product feed with the wrong product Ids

2. Installed the pixel incorrectly

 

If you are using an app then it might be an issue with how the app creates your Facebook catalog feed

Angular Wave - Apps that help you do what you do better
trendyfulstore
Tourist
8 0 1

Hi there, I have the same problem but only with some products. How can I check which is which? I'm using Facebook Product Feed (by Flexify) to upload all products.

 

Does it mean I need to fix the pixel? Can I somehow change the ID in the catalog to match?

 

Thank you for your help.

Regards

RachelBC
New Member
2 0 0

I am having the same issue. I uploaded manually, making the content IDs the same as the ones I saw in Shopify (the string of numbers at the end of a product URL in the backend). Pixel is working correctly. So I have no idea what is wrong or how to fix it. 

Josh_Uebergang
Shopify Expert
853 30 213

The solution depends on what you are using for the Facebook Feed. If you're using Flexify, check the box "Format feed for the native shopify pixel setting". This will match up the content_ids variable in the pixel with the product ids in the feed. This is so in remarketing, people get shown the right products that they viewed.

Run Google Shopping ads? Get the free definitive guide to Google Shopping for Shopify (no optin required): https://www.digitaldarts.com.au/google-shopping
RachelBC
New Member
2 0 0

I'm not using any feed. I think maybe I need to add metatags?

socially-kevin
Excursionist
15 1 1

You need some kind of software on the shopify end to build your catalog.  Flexify is the goto.  Lack of matching could mean that when FB is trying to retarget, the product in question is not part of the catalog.  Or could be out of stock if that is your setting.

 

If you manually created your catalog, make sure all your products are in the FB catalog.

Ask me about Facebook ads!
Kyro
New Member
1 0 2

Bro I am having the same issue that you are having. It's just with my Add to Carts and it says that I am missing content ids for my pixel.

 

How do I fix this I been dealing with this for like 3 days? Also do you have an email so I can reach out to you faster.

 

I am trying to get over this

ricktaj
Tourist
3 0 2

I don't see this option

romchy
Shopify Partner
128 0 27

Hi, 

I will help you and other sellers with this situation to figure it out:

1. If you manually entered your products into the catalog with pens, let them remain so, just make sure that utm tags are configured in the product links so that you can distinguish this advertising campaign from others in Google Analytics.

2. The product Id you need in order to: either start remarketing or in order to look for similar people to those who buy a particular product.


3. Create a new cataddle and sync it with Shopify.


4. To ensure that your product Id always match, use for synchronization the Feed-product service for Shopify. It will asynchronously update products from your store and the Facebook Ads or Facebook Shopping catalog and soon the Facebook Marketplace. That is, if you change the product or the price of a product in your Shopify store, set a discount on the product or the product will not be available or other changes, the Feed-product will update everything for you and you won’t waste time, or what’s more important, for example , money for advertising goods that are sold.

5. Regarding the incorrect pixel settings on Facebook, the steps here describe how it should be:

 

 

If you have additional questions, please contact us, we will help you with joy).

 

Good luck with your advertising campaigns)!

__________________________________________________________________________

★ Did my post help? If yes, then please like and accept solution. ★


romchy | Application consultant
Feed Product


→ Ask to launch an effective advertising campaign @ Write to Telegram 
→ Get Free Guides for Store Sync @ Shopify Feed Product Help Center
→ Want to get new features? Add Feed product app to your store @ Add app Feed product

__________________________________________________________________________
★ Did my post help? If yes, then please like and accept solution. ★

Romchy | Application consultant Feed Product

→ Ask to launch an effective advertising campaign @ Write to WhatsApp:
https://chat.whatsapp.com/GOWhsfPriq5K6hgBJJWTNm

→ Get Free Guides for Store Sync @ Shopify Feed Product Help Center:
https://apps.shopify.com/feed-product-facebook-google

→ Want to get new features? Add Feed product app to your store @ Add app Feed product:
https://apps.shopify.com/feed-product-facebook-google
Josh_Uebergang
Shopify Expert
853 30 213

If you're not using a feed, then you can ignore the error because it means nothing to you. The moment you want to start doing Facebook or Instagram Ads, then you'll want a feed setup and to correct the error.

 

As mentioned"

The solution depends on what you are using for the Facebook Feed. If you're using Flexify, check the box "Format feed for the native shopify pixel setting". This will match up the content_ids variable in the pixel with the product ids in the feed. This is so in remarketing, people get shown the right products that they viewed.

If you need particular help with Flexify, see https://shopify.flexify.net/facebook-product-feed-app/dynamic-product-ads-shopify/

Run Google Shopping ads? Get the free definitive guide to Google Shopping for Shopify (no optin required): https://www.digitaldarts.com.au/google-shopping
Deryn1
Tourist
5 0 2

Hi - can you help with this problem please?

 

I have a facebook pixel on my Shopify site, & I use flexify to connect my products to facebook.

 

I'm having Errors as soon as I connect my pixel to the catalogue created:

 

Screenshot 2020-06-03 at 10.01.02.pngScreenshot 2020-06-03 at 10.01.33.png

 

I've struggled for a week trying to find solutions, Does anyone have any ideas? I've contacted Shopify support, Flexify & Facebook business support & they all blame the other & say they can't help?! 

abyss-studio
New Member
1 0 0
Got the EXACT same problem. Any solutions?
Deryn1
Tourist
5 0 2

Not yet - working on it! Will post on here if it works! 

FurryLife
New Member
1 0 0

Hi Josh,

Where do you see the box "Format feed for the native shopify pixel setting"? I'm using Flexify 2.0 and I cannot find it.

Thanks!

 

Josh_Uebergang
Shopify Expert
853 30 213

See here for a screenshot.

Run Google Shopping ads? Get the free definitive guide to Google Shopping for Shopify (no optin required): https://www.digitaldarts.com.au/google-shopping
romchy
Shopify Partner
128 0 27

Hi
You can also try Shopify Product-Feed - Facebook Google.
You will succeed in it.

 

Install the work app Shopify Product-Feed ‑ Facebook Google.

Use the help center:
https://feed-product.com/help_center.html
https://www.youtube.com/channel/UCWU-cQYQog1rDbEVcMbhmPw/

Successful work to you)!

__________________________________________________________________________

★ Did my post help? If yes, then please like and accept solution. ★


romchy | Application consultant
Feed Product


→ Ask to launch an effective advertising campaign @ Write to WhatsApp 
→ Get Free Guides for Store Sync @ Shopify Feed Product Help Center

→ or Video Help Center Shopify Feed Product
→ Want to get new features? Add Feed product app to your store @ Add app Feed product

__________________________________________________________________________
★ Did my post help? If yes, then please like and accept solution. ★

Romchy | Application consultant Feed Product

→ Ask to launch an effective advertising campaign @ Write to WhatsApp:
https://chat.whatsapp.com/GOWhsfPriq5K6hgBJJWTNm

→ Get Free Guides for Store Sync @ Shopify Feed Product Help Center:
https://apps.shopify.com/feed-product-facebook-google

→ Want to get new features? Add Feed product app to your store @ Add app Feed product:
https://apps.shopify.com/feed-product-facebook-google
adrienneeiser
New Member
1 0 0

hi @Josh_Uebergang  - that is not showing up as an option on my flexify - is there another way to fix this problem? 


I am genuinely pulling my hair out!

Czarto
Shopify Partner
70 2 28

Another option is to use Shopify's Facebook Sales Channel: https://apps.shopify.com/facebook

Although it had its short comings in previous versions, the latest version is pretty sleek, and guides you through the proper setup to link all the bits in Facebook properly.

The only things currently missing in the Shopify version are:

  • Google Product Category (not uploaded)
  • Gender (not uploaded)
  • Material (not uploaded)
  • Additional Images (not uploaded)
  • SEO Title & Description (not uploaded, uses the standard Title & Description).

Although if these are deal breakers for you, there's a somewhat technical workaround for it described here:
https://business.czarto.com/2019/12/11/update-your-shopify-facebook-product-feed-with-missing-attrib...

Hope this helps

 

 

BellaMae
New Member
1 0 0

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