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Facebook Error Message

Alaska_Creation
New Member
3 0 0

When I try to set up a Facebook ad I get this error message. "You are required to verify your business account email before using this feature. If you didn't receive a verification email, you can request a new one in Business Settings under Business Info."

When I try to find a tab with Business info or Business Settings nothing comes up.

Replies 5 (5)
Moira
Shopify Staff
Shopify Staff
1036 139 169

Hey @Alaska_Creation,

 

You can start the business verification process in Business Manager by going to Security Center. In Security Center, you can see your business verification status. 

Note: Not every business needs to go through business verification, and you may be ineligible to verify your business unless you need to access certain Facebook products and developer features. Learn more about business verification.

 

To start the business verification process, follow the step by step instructions listed in this Facebook guide:

 

Let me know how you get on!

Moira | Social Care @ Shopify
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Alaska_Creation
New Member
3 0 0

Thank you for your advice! The only problem is when I try to select verify it is greyed out and I am not able to select it. 

 

If you could continue to help me that would be much apperciated.

Moira
Shopify Staff
Shopify Staff
1036 139 169

@Alaska_Creation 

 

You must already have a Business manager account for managing your Facebook pages, but most probably it might not be a verified business manager.

 

I found an article that navigates you through this issue:  

 

 

Moira | Social Care @ Shopify
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- To learn more visit the Shopify Help Center or the Shopify Blog

Moira
Shopify Staff
Shopify Staff
1036 139 169

Hey @FRM4000,

 

Are you experiencing the same error as mentioned in this thread or something different?

Moira | Social Care @ Shopify
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- To learn more visit the Shopify Help Center or the Shopify Blog

Moira
Shopify Staff
Shopify Staff
1036 139 169

@FRM4000 If you have any screenshots of the issue, please share them in this thread and I will do my best to help you out! 

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog