Does anyone know the solution to "a problem with facebook prevented your activity from being published" my store is connected with facebook, my email is verified in fb business settings, the app is up to date but it just wont allow me to publish ads from shopify. Very frustrated. Any help greatly appreciated!
I have seen this error occur for a few merchants, the solution below should resolve the issue:
Let me know how you get on!
Moira | Social Care @ Shopify
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Hi Moira thank you for this. It was the card not connecting to the ad account. I reentered the card detail and then went to ads manager in facebook. I could see the campaign I had tried to publish duplicated multiple times because I had been hitting refresh in shopify. In ads manager just toggled one on and it worked. Thanks again!
Actually its not working in ads manager it has sent the campaign name and no other info. Email is verified card details are set up still not working
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