Facebook Pixel & Catalog Errors

[ForgeandVessel]

Hello!

I've been trying to resolve this for 3 days.  I've pieced together options from other threads, and it's seemed to help, but not fix things fully.  Can anyone please help me with this headache?

I have everything else synced and ready to go for running ads, except this.

What I have (done):

- 2 Catalogs in Facebook Business Manager--1 Shopify owned, the other I own (uploaded products as data feed through Flexify app).

- I have Flexify app installed in Shopify (Facebook pixel is connected).

- I have Google Shopping app installed in Shopify (already connected to Google Merchant, Google Ads, and Google Analytics).

Please see my errors below.  I have green check marks that everything is "good to go," but clearly I need these fixed to get the most out of my pixel/Facebook ads.

> Would it be best if I remove my current Facebook pixel and connect a new one?

> I've tried fixing the Duplicate Add to Cart issue within the Event Set Up Tool, but it doesn't work.

Facebook Pixel Errors (Events) & Catalog Error (Data Source)

Facebook Pixel Error (Events)

Thank you for any help you can provide!

[Josh_Uebergang]

Was able to get your store URL from the myshopify.com link mentioned in your screenshot: https://forgeandvessel.com/

If you use Chrome's Facebook pixel debugger tool, you will see content_ids and content_type on product pages:

Facebook uses this information with your feed to match the products. Looking at the screenshot above, your pixel is fine. Your Google Shopping app is not relevant as it's a different thing altogether.

In the Flexify app, check the box "Format feed for the native shopify pixel setting". This will match up the content_ids variable in the pixel with the product ids in the feed. This is so in remarketing, people get shown the right products that they viewed.

[ForgeandVessel]

Hi Josh,

Thank you very much for your reply.

I am seeing in my Facebook Business Manager those red, critical error messages have been resolved.

Likewise, the duplicate Add to Cart message shows it's been ignored/has been resolved.  I was mainly worried about this, as I didn't want it to reflect incorrectly in quantity when it comes to my Facebook ads.

I have the Facebook Pixel Helper installed.

Within the Flexify app on Shopify, I'm not seeing the check box you told me to mark off--"Format feed for the native shopify pixel setting".  Is this still something you recommend I do, since the error messages have been resolved?  If so, can you please tell me where to find it?

Thank you once again!