Solved
Hi, @HYD.
Tira here, from Shopify Support. I'm happy to help.
Thanks for reaching out and I appreciate you looking into a number of troubleshooting steps. I took a look at the URL that you provided and I am using the Facebook Pixel Helper from Facebook to check if the pixel is working correctly on your store. I can see that my pixel is showing a green box, which indicates that a pixel has been found on your store.
Here's a screenshot of what it looks like:
Can you please take a screenshot of what you're seeing? Are you using the Facebook Pixel Helper to view whether the pixel is working correctly? I did some digging and found that Facebook has some steps to ensure your pixel is working correctly, here: Best Practices for Facebook Pixel.
I look forward to hearing from you.
Hi all, This was a SOLUTION for me.
My issue was that I removed the Pixel ID from the store's preferences and installed the Facebook App as suggested by shopify.
AFter I did that, I played a bit with the settings and I checked the "california" option below. After this, the Pixel was NOT firing at all on the store.
I even contacted support thinking there was an error.
AFter around 1 hour or so of playing with facebook manager, I came back here and unchecked these options and BOOM!
The new facebook channel app for installing the facebook pixel started working without any issues or problems.
Check your preferences and try unchecking these options.
Cheers!
UPDATE: So it seems you can only have one pixel source on your store at a time. I played around with settings and eventually went to the Facebook channel > Settings > Data sharing settings. At the bottom I disconnected the "Ads Pixel for Shopify Facebook Ad" and I was then able to pick "Little Bossy's Pixel" which was the one I've been trying to verify. I went back to continue my pixel set up and it picked it up the traffic straight away. So the reason I couldn't connect is because it had created a new pixel on my business manager for me and had already connected to that and you can only track your store with one selected pixel. Very confusing stuff, played around for almost 4 hours to discover this.
Hi @Tira , I'm also having trouble connecting my stores pixel. I just can't pick up the traffic when trying to find activity on my domain. I've used my phone with wifi off, I've gotten friends to jump on my website too.
I have a "Ads Pixel for Shopify Facebook Ad" which was automatically created, it appeared after I had added a pixel through Business Settings > Data Sources > Pixels. I can see that it is active in my Event Manager > Data Sources, and I can see the overview and page views and add to carts etc.
But when I go onto my stores pixel I still need to need to click "Continue Pixel Setup" and it will ask me to send traffic test again. I've been trying to get it to verify for over an hour now. I've tried everything in the thread.
Hi, @BukLau.
Tira here, from Shopify Support.
I appreciate that you did some troubleshooting on this on your own. I did some digging and another factor may be how the custom code was added to your theme, or there may be an error within the theme itself. I'd love to provide some insight. What theme are you using?
You can find the name of your theme by following these steps:
- Login to your Shopify admin
- Under "Sales Channels" click on "Online Store > Themes" and on the right-hand side you will see "Current Theme" which will show the name of your published theme. Here's a screenshot:
Once you find the name of your theme, please reply to this thread, along with the steps that you've used when you added your Facebook Pixel to your store, and your myshopify.com URL so that I can take a look.
I look forward to hearing from you.
Hi, @Danielle54.
Tira here, from Shopify.
I appreciate you doing some troubleshooting to dig into your Facebook Pixel not showing the AddtoCart event. Thank you for providing your store URL and theme name.
I checked your store with the Facebook Pixel Helper and this is what I see:
Typically, when the AddtoCart event does not show up, it means the store is using a pop-out cart. This can happen because the URL of the page does not change to
/cart
after adding a product to the stores cart and the product page stays with the product page URL. I tested this on your store and it looks like you are using a full-page cart, so this instance would not apply.
Can you please share a screenshot of what you're seeing in the Facebook Pixel Helper when you view your pixel's activity? I can take a further look.
@BukLau and @thesupercoolco can you try these steps and let me know if this helps?
Hi @Tira
I'm another person with this 'No Activity' issue. I've been trying to fix this for 3 or 4 days now to no avail and would greatly appreciate your help.
I've basically tried every solution that's come up in this thread that I'll list out:
1.) Removed/Paused Adblocker
2.) Added Pixel Helper Extension. Note: The Extension recognizes the Pixel on my website but Facebook does not
3.) Confirmed Pixel ID matches up
4.) Cleared cache and cookies
5.) Made sure my Shopify address was input correctly
6.) Tried multiple internet browsers
7.) Tried different computers
I've attached some screenshots of everything I'm looking at for your reference.
Thanks so much @Tira !
Hi, @steinbrg.
Tira here, from Shopify Support.
Thank you for providing these screenshots and I appreciate you doing some troubleshooting steps on this. I understand your pixel isn't showing any activity when you check the status on Facebook and that this is frustrating. It seems like this is similar to what @BukLau and @thesupercoolco are experiencing.
I would like to ask a few questions to help with the next steps:
I can see that the first and second screenshots are from the Shopify admin.
Where are the last two screenshots taken from?
What are you doing to market your store?
Do you see any traffic listed in the Shopify Analytics section of your admin? Shopify Analytics provides you with a way to view your store's recent activity, see insight into your visitors and analyze your store's transactions. Check out our help doc with a rundown of the type of reports we have here: Shopify Analytics.
To access your Shopify Analytics, you can login into your admin, and click on "Analytics" on the left side of your admin. Here's a screenshot from my test store:
To check the traffic of your store, you can take a look at the Dashboard and the card titled, "Online store sessions by traffic source". This will show how many sessions your store has received based on how visitors came to your store. Online store sessions can be generated when someone does a search for your store or enters your store URL in their browser. Check out our help doc for the steps to customize this here: Overview dashboard.
I'm looking forward to hearing from you.
Hi @Tira ,
Thanks for getting back to me.
The last two screenshots are from Facebook Business Manager where the set up for the Pixel is taking place.
I basically go through the steps of setting up the Facebook Pixel and it gets stuck at that point that I screenshotted (last two screenshots).
To answer your second question, I haven't done anything to market my store yet.
The first bit of marketing I was planning on doing was Facebook ads in conjunction with the Facebook Pixel.
I checked the Analytics page like you said and I do have a history of some visitors. Screenshot attached.
Quick Update: I checked Facebook Business Manager and my Facebook Pixel is now working!!
I have no idea what made the Pixel go Active as I haven't touched it since yesterday.
One one hand I'm happy it got fixed, but at the same time I'm frustrated how hard that was and I still have no idea what fixed it lol.
Hi @Tira,
Thanks for the article. I'll check it out.
To share with the community about how I confirmed this I basically went to 'Business Settings' on the Facebook Business Manager site and saw that my pixel went from a 'red light' to a 'green light' which meant it was now Active.
Again, I have no idea what made it Active, I didn't touch it between the time it was Inactive to the time it went to Active. It was like as soon as you checked out my issue the pixel went to Active.
I'm thinking it might have something to do with a 3rd party viewing your Shopify page. In the stage where everyone is getting stuck it says to send 'Test Traffic' and Facebook doesn't recognize it. I'm guessing it recognized 3rd party traffic once someone visited my website. Again this is all just a guess.
Here's the screenshots that confirmed to me that my Pixel was up and working.
Ignore the fact that they're two different Pixel IDs. I tried everything including making multiple Pixels and the one with the 'red dot' is an example of what everyone who is stuck is seeing.
The 'green dot' is what everyone wants to see.
Again I wish I had a definitive answer to what fixed it for me but I don't. Just seems like dumb luck. I have my guess on what may have made it work above ^^ but I'm not sure if that's actually what made it work for me or not.
I personally think Facebook has way overcomplicated the process and probably has a bug on their part they need to fix. It's a shame they don't have someone on their site to help people with this issue.
I am seeing the exact same issue as you were:
- I have set up the Facebook Pixel with the correct instructions for my website (www.leafyclean.shop),
(screenshot from the Facebook Events Manager)
(Screenshot from my Shopify dashboard)
- The Facebook Pixel Chrome Extension shows that my Pixel is set up correctly
- I have cleared my cache, cookies, changed browser and computer,
- Yet when I try to "Sent Test Traffic" to my site, it still shows as "No Activity Yet"
@steinbrg , is your advice to just wait? @Tira , would you have any other insights? Could you let me know if you are seeing activity with your Facebook Pixel Chrome Extension? Thank you in advance for your support. I would truly like to not waste too much time on this step...
Hey, @crepoux90.
Tira here, from Shopify.
I'm sorry to hear that you're experiencing a similar issue and I appreciate you troubleshooting this on your own. I checked your store and I do see that your pixel is active. Here's a screenshot of my Facebook Pixel Helper:
From what I've understood based on the insights of the Shopify Community members here, it sounds like the "No Activity Yet" error on Facebook is resolved after waiting for a period of time. I would suggest giving this some time to appear. Sometimes there can be discrepancies in the reports of other analytic platforms where the results shown are different from one platform to another. Check out our help doc with reasons on why a discrepancy can occur: Analytics discrepancies.
If any community members have any tips, please reply here with your insights!
@Tira wrote:Hi, @BukLau.
Tira here, from Shopify Support.
I appreciate that you did some troubleshooting on this on your own. I did some digging and another factor may be how the custom code was added to your theme, or there may be an error within the theme itself. I'd love to provide some insight. What theme are you using?
You can find the name of your theme by following these steps:
- Login to your Shopify admin
- Under "Sales Channels" click on "Online Store > Themes" and on the right-hand side you will see "Current Theme" which will show the name of your published theme. Here's a screenshot:
Once you find the name of your theme, please reply to this thread, along with the steps that you've used when you added your Facebook Pixel to your store, and your myshopify.com URL so that I can take a look.
I look forward to hearing from you.
Hi,
Im using debutify theme. Version 2.0.1
Thank you
I’m trying to connect my pixel account and all it says on Shopify is “set up Facebook”
I’m trying to connect my pixel account and all it says on Shopify is “set up Facebook”