Facebook Pixel does not connect with my store

[Matt92]

Hi Everyone!,

I just tried to connect facebook pixel with my new store but when I sent a traffic test it comes back with 'no activity yet'.

in my events manager, my status is offline and there is a message that says:   We haven't received any activity from your pixel in this time frame. 

I followed the instruction properly as last time when I was setting up different facebook pixel to another shop but this time it just does not work. 

On my website, the Facebook pixel helper says that there is no pixels are found and it's grey.

Matt

[vidarecom]

Hello! Could you possibly take a look at my Shopify and see if I have done anything wrong when it comes to connecting my Shopify to Facebook? it says it is done right but when I try to send test traffic on my Facebook ad manager, nothing seems to happen..

[Tira]

Hey, @vidarecom.

Tira here.

The community and I would be happy to help. Which of the steps have you tried in this thread so far? Let us know where you are so that we can get you to where you need to be.

Chat soon, 

[knzoparis]

UPDATE: So it seems you can only have one pixel source on your store at a time. I played around with settings and eventually went to the Facebook channel > Settings > Data sharing settings. At the bottom I disconnected the "Ads Pixel for Shopify Facebook Ad" and I was then able to pick "Little Bossy's Pixel" which was the one I've been trying to verify. I went back to continue my pixel set up and it picked it up the traffic straight away. So the reason I couldn't connect is because it had created a new pixel on my business manager for me and had already connected to that and you can only track your store with one selected pixel. Very confusing stuff, played around for almost 4 hours to discover this.

Hi @Tira , I'm also having trouble connecting my stores pixel. I just can't pick up the traffic when trying to find activity on my domain. I've used my phone with wifi off, I've gotten friends to jump on my website too.

I have a "Ads Pixel for Shopify Facebook Ad" which was automatically created, it appeared after I had added a pixel through Business Settings > Data Sources > Pixels.  I can see that it is active in my Event Manager > Data Sources, and I can see the overview and page views and add to carts etc.

But when I go onto my stores pixel I still need to need to click "Continue Pixel Setup" and it will ask me to send traffic test again. I've been trying to get it to verify for over an hour now. I've tried everything in the thread.

[Tira]

Hey, @knzoparis. 

Tira here. I really appreciate that you took the time to do your own research and to share your update here with the Shopify Community. 

That’s right, when using the Facebook Pixel Helper to check your active pixels on your store, you may see more than one pixel on your store. This will happen if a Facebook Pixel has been added to different areas of your store (such as in your theme’s coding, or in your Shopify Admin settings). As a refresher, here’s our help doc on changing and removing your Facebook Pixel.

Cheers,

[knzoparis]

@Tira Thanks for the links. I'm not sure which is the pixel code in the theme.liquid editor.

In my Online Store > Preferences > Facebook Pixel, all I have is a "Set Up Facebook" button. It doesn't show my Pixels there.

But in my Facebook Events Manager I can still see the 2 pixels there for my store.

[Tira]

Thanks for letting me know, @knzoparis.

It looks like your store doesn't have the pixel added through the Online Store > Preferences page. How did you add your pixel to your store? 

In your first screenshot from your first post, what happens when you click on "Pageview" and "Microdata Automatically detected"? Let me know!

[bohotrader]

Hello

my pixel will still not work,

have tried clearing my cookies, have tried disabling ad blocker, nothings working, my site is not open to public yet? Is this why? Even though when I test I’m logged into the site ? 

[Tira]

Hey, @bohotrader.

Thanks for reaching out. Yes, that's correct, by default, each Shopify store will have a password protected page enabled so that you can build your store and keep it private until you're ready to launch. If you want to test your Facebook Pixel, you will need to remove this password page. 

Here are the steps to remove your password page:

1. From your Shopify admin, go to Online Store > Preferences.

2. Go to the Password protection area.

3. Uncheck Enable password.

4. Click Save.

We also have these steps listed in our help doc here: Remove your password protection page. 

Once you've removed your password protection page, I recommend taking a look at your store and checking to see if your Facebook Pixel Helper is showing your Facebook Pixels. 

If you would like to put your password page back on your store, here are the steps from our help doc: Add password protection to your online store.

We would love to know if this helps!

Cheers, 

[KristianJJ]

Wow! After 3 days of installing, uninstalling, deleting and removing FB pixels and creating several new ones I could not get the pixel to connect to my Shopify store. I tried this and it worked straight away!! Flipping awesome!! Thanks Steinbrg

[Clarissa_BiB]

I have the same problem and I was non able to find a solution! Can you help me?  https://bunnyinboots.myshopify.com

[andreitpl]

Hi there homie! 

Seems like I have the same problem as you did. How have you managed to make your real pixel appear on your Shopify Facebook setup? 

Waiting for your response asap. Strugglin for 3 days already to discover a solution and I didn't find it ffs. 

Cheers!

[Clarissa_BiB]

Hi, yes I did it thanks to Shopify assistant. It was a problem with customer privacy in Europe. If you look under “sales channel” and click “online store” you have “preferences”, found in the page “customer privacy” and disable it.

Hope it works for you too!

Have a nice day!