Facebook Pixel does not connect with my store

[Matt92]

Hi Everyone!,

I just tried to connect facebook pixel with my new store but when I sent a traffic test it comes back with 'no activity yet'.

in my events manager, my status is offline and there is a message that says:   We haven't received any activity from your pixel in this time frame. 

I followed the instruction properly as last time when I was setting up different facebook pixel to another shop but this time it just does not work. 

On my website, the Facebook pixel helper says that there is no pixels are found and it's grey.

Matt

[DuaneBrown]

Did you miss a number and copy the Pixel ID wrong by mistake? Maybe delete and try re-adding the Pixel ID again.

[Tira · Accepted solution]

Hello, Matt!

I can understand how it would be confusing that your Facebook Pixel isn’t showing up on your new store, but does on another. Sometimes this can happen if you’re using Ad Blocker on your web browser. If you pause Ad Blocker for your new store, the Facebook Pixel should work again.

What Duanebrown suggested may also work as well!

I also recommend reviewing the steps again from Facebook’s help page to add the pixel to your store: Connect Your Facebook Pixel to Shopify.

Let me know if that helps!

[Matt92]

Hi Tira!

I completely forgot about adblocker! it worked as soon as I switched it off 🙂 

Many thanks!!! ,

Matt

[eliasjaxson0001]

If you are still facing any issue with Shopify facebook pixel you can try trackify X - that help you integrate as many pixels as you want which can be used to track custom events and parameters based on your goals. Also, create catalogs and which automatically syncs with event data on a daily basis which then can be used for Facebook retargeting ads (DPA). 

[QashU]

Hey Matt..

If you are running Facebook Ads then your tracking is the most important part to focus.

Because Data is everything for facebook ads. and all you data is in your pixel.

Your pixel segments your data with events, and every event fires when the traffic performs any action on the website, for example View content means when some one visits your product page so facebook segment that type of audience in the View Content event and allows you to use that segment anyway you want.

now imagine if you can make more detail segments of data, like the visitors who spend more time on your website and also check your customer review, they are 100% more warm then the traffic who just bounce of after landing on your product page. 

So i suggest every one to segment your data more and more and try to find the exact set of audience which are converting,

and for that i always use a shopify app called WinAds,

WinAds gives me the advance segmentation in the shape of hyper event like. 

PageScroll,

Time Spent,

Showed Interest,

Customer Tagging,

High Spender,

Abandon Cart,

Still Thinking,

Prospect.

So many more segment to make custom audience and new look alike this is a dream come true for facebook marketers do check them out!!

https://apps.shopify.com/win-ads-manager

[NoumanAsif]

Yes, I agree with you on this.
I like how you emphasised on data rather than assumptions which is really rare these days in ecommerce.

[yewdew]

thank you

[mazkitchenstore]

Hello Tira,

 I have followed your instruction by pausing the ad blocker and then connect the pixel to the Shopify store but still, it is showing not activated yet. Please resolve my problem as soon as possible. I wasted my whole day in finding the way how to connect it. Thank you

[Tira]

Hi, @mazkitchenstore.

Tira here, from Shopify. Thanks for reaching out, I'm happy to help.

I appreciate you taking the time to disable your ad blockers and to connect your Facebook Pixel to your store. I would love to take a further look to help troubleshoot. Can you please provide your myshopify.com URL here so that the community and I can take a look?

I look forward to hearing from you! 

[HYD]

Hello @Tira,

I'm having the same issue. I updated the pixels, removed my ad blockers, still the pixel light is not green. Please help!! My shopify URL -  tulane-daddy.myshopify.com

[Tira]

Hi, @HYD.

Tira here, from Shopify Support. I'm happy to help.

Thanks for reaching out and I appreciate you looking into a number of troubleshooting steps. I took a look at the URL that you provided and I am using the Facebook Pixel Helper from Facebook to check if the pixel is working correctly on your store. I can see that my pixel is showing a green box, which indicates that a pixel has been found on your store.

Here's a screenshot of what it looks like:

Can you please take a screenshot of what you're seeing? Are you using the Facebook Pixel Helper to view whether the pixel is working correctly? I did some digging and found that Facebook has some steps to ensure your pixel is working correctly, here: Best Practices for Facebook Pixel.

I look forward to hearing from you.

[JackVegas]

Hello,

I experience the same problem. Disabled my adblocker, yet there is no activity registered, which makes it impossible to complete creating the pixel.

loftea.myshopify.com is my URL.

No Activity Yet

Last Received: Never

Thank you,

Evgenii

[Tira]

Hi, @JackVegas.

Tira here, from Shopify.

I appreciate that you've tried some troubleshooting steps. If disabling the ad blocker on your computer didn't have the pixel appear, then I recommend clearing your cache and cookies. Check out our help doc: Supported browsers, to learn how to clear your cache and cookies. 

Let me know if that helps!

[saoudi]

Thx Dude, I deactivate my adblocker and it worked

[Tira]

I'm glad that I could help, @saoudi! 

[sanmartino1]

I had the same problem and eventually realized I wasn't doing the url correctly. Make sure you're doing it as whatever-the-name-is.myshopify.com

[Hameddadgour]

Hi Tira,

Thank you for your response.  It was exactly why my Facebook Pixel was not getting activated.

Does this also mean that Facebook Analytics underestimates the actual number of activities?

I know many people who use ad blockers, so their visits will not be capture I presume.

Thanks.

[Tira]

Great question, @Hameddadgour. I'm glad to hear that worked. 

If an adblocker is on a customer's computer, it can prevent the pixel from firing and being recognized by the Facebook Pixel Helper. The details of Facebook Analytics would be outside our scope of support. You can learn about discrepancies with analytics software from our help docs: Analytics discrepancies.  

I'm curious to see what the community suggests! 

[BukLau]

Hi Tira,

I disabled ad block & cleared my cache and cookies, still "NO ACTIVITY YET*

Any thoughts? 

Thank you

-BukLau