Facebook Pixel does not connect with my store

[Matt92]

Hi Everyone!,

I just tried to connect facebook pixel with my new store but when I sent a traffic test it comes back with 'no activity yet'.

in my events manager, my status is offline and there is a message that says:   We haven't received any activity from your pixel in this time frame. 

I followed the instruction properly as last time when I was setting up different facebook pixel to another shop but this time it just does not work. 

On my website, the Facebook pixel helper says that there is no pixels are found and it's grey.

Matt

[DuaneBrown]

Did you miss a number and copy the Pixel ID wrong by mistake? Maybe delete and try re-adding the Pixel ID again.

[Tira · Accepted solution]

Hello, Matt!

I can understand how it would be confusing that your Facebook Pixel isn’t showing up on your new store, but does on another. Sometimes this can happen if you’re using Ad Blocker on your web browser. If you pause Ad Blocker for your new store, the Facebook Pixel should work again.

What Duanebrown suggested may also work as well!

I also recommend reviewing the steps again from Facebook’s help page to add the pixel to your store: Connect Your Facebook Pixel to Shopify.

Let me know if that helps!

[Matt92]

Hi Tira!

I completely forgot about adblocker! it worked as soon as I switched it off 🙂 

Many thanks!!! ,

Matt

[yewdew]

thank you

[mazkitchenstore]

Hello Tira,

 I have followed your instruction by pausing the ad blocker and then connect the pixel to the Shopify store but still, it is showing not activated yet. Please resolve my problem as soon as possible. I wasted my whole day in finding the way how to connect it. Thank you

[Tira]

Hi, @mazkitchenstore.

Tira here, from Shopify. Thanks for reaching out, I'm happy to help.

I appreciate you taking the time to disable your ad blockers and to connect your Facebook Pixel to your store. I would love to take a further look to help troubleshoot. Can you please provide your myshopify.com URL here so that the community and I can take a look?

I look forward to hearing from you! 

[HYD]

Hello @Tira,

I'm having the same issue. I updated the pixels, removed my ad blockers, still the pixel light is not green. Please help!! My shopify URL -  tulane-daddy.myshopify.com

[Tira]

Hi, @HYD.

Tira here, from Shopify Support. I'm happy to help.

Thanks for reaching out and I appreciate you looking into a number of troubleshooting steps. I took a look at the URL that you provided and I am using the Facebook Pixel Helper from Facebook to check if the pixel is working correctly on your store. I can see that my pixel is showing a green box, which indicates that a pixel has been found on your store.

Here's a screenshot of what it looks like:

Can you please take a screenshot of what you're seeing? Are you using the Facebook Pixel Helper to view whether the pixel is working correctly? I did some digging and found that Facebook has some steps to ensure your pixel is working correctly, here: Best Practices for Facebook Pixel.

I look forward to hearing from you.

[JackVegas]

Hello,

I experience the same problem. Disabled my adblocker, yet there is no activity registered, which makes it impossible to complete creating the pixel.

loftea.myshopify.com is my URL.

No Activity Yet

Last Received: Never

Thank you,

Evgenii

[Tira]

Hi, @JackVegas.

Tira here, from Shopify.

I appreciate that you've tried some troubleshooting steps. If disabling the ad blocker on your computer didn't have the pixel appear, then I recommend clearing your cache and cookies. Check out our help doc: Supported browsers, to learn how to clear your cache and cookies. 

Let me know if that helps!

[Scw1]

Hey I’m having the same issue with connecting my pixel with Shopify . I’ve did everything I’ve read thus far still the same issue is there any thing you can suggest for me

[Clarissa_BiB]

I have the same problem and I was non able to find a solution! Can you help me?  https://bunnyinboots.myshopify.com

[skypper]

I was using Brave browser and I had to disable the Shield in order to make it work. Disabling AdBlocker was not enough.

[BukLau]

---

@skypper wrote:

I was using Brave browser and I had to disable the Shield in order to make it work. Disabling AdBlocker was not enough.

---

im using chrome 😕

[omzz23]

Hi,

I am facing the same exact problem. I don't have an ad blocker installed or anything like that. I have been trying to connect the Pixel for 2 days and it is still telling me "No Activity Yet".

There's no point in having a Shopify account if I can't send traffic to the website, and I've already lost two days. Can someone from Shopify help please?

I have read all the help guides, done all the troubleshooting (clear cache, use Facebook Pixel Helper, etc.) and it's still not working. I can only hope that just like the previous post, somehow it magically works tomorrow.

[Tira]

Hey, @omzz23.

Tira here, from Shopify. Thank you for providing these details, I appreciate you doing some troubleshooting and following our help docs.

It sounds like the "No Activity Yet" is a common situation in this thread. I'm happy to provide some direction on this.

Where are you seeing this error? Is it in the Shopify admin or on Facebook? If you are seeing the error on Facebook's end, then this would be outside our scope of support. 

Is the Facebook Pixel Helper showing that the pixel has been found on your store? If so, then the Facebook Pixel is working on your store and the "No Activity Yet" on Facebook may be a result of traffic not coming to your store. 

I'm curious to hear what the community has to suggest!

[omzz23]

I couldn't figure out how to get it to work and ended up trying again in 2 days, and for some random reason it worked.

It seems like it may just take time for it to propagate.

[angelicamagana]

@Tira @Hi iam haveing trouble Facebook Pixel does not connect with my store I look it up I disable your ad blockers and to connect your Facebook Pixel to your store can you please message me back thank you 

[Sergio-Duque]

Hi all, This was a SOLUTION for me.

My issue was that I removed the Pixel ID from the store's preferences and installed the Facebook App as suggested by shopify.

AFter I did that, I played a bit with the settings and I checked the "california" option below. After this, the Pixel was NOT firing at all on the store.

I even contacted support thinking there was an error.

AFter around 1 hour or so of playing with facebook manager, I came back here and unchecked these options and BOOM!

The new facebook channel app for installing the facebook pixel started working without any issues or problems.

Check your preferences and try unchecking these options.

Cheers!

[edmond8tu]

Hello all, I was stuck on this issue for a while as well. I kept trying to test the connection, but it kept coming back as no activity yet. I resolved this by creating and using a new pixel. Hope this helps.

[vidarecom]

Hello! Could you possibly take a look at my Shopify and see if I have done anything wrong when it comes to connecting my Shopify to Facebook? it says it is done right but when I try to send test traffic on my Facebook ad manager, nothing seems to happen..

[Tira]

Hey, @vidarecom.

Tira here.

The community and I would be happy to help. Which of the steps have you tried in this thread so far? Let us know where you are so that we can get you to where you need to be.

Chat soon, 

[knzoparis]

UPDATE: So it seems you can only have one pixel source on your store at a time. I played around with settings and eventually went to the Facebook channel > Settings > Data sharing settings. At the bottom I disconnected the "Ads Pixel for Shopify Facebook Ad" and I was then able to pick "Little Bossy's Pixel" which was the one I've been trying to verify. I went back to continue my pixel set up and it picked it up the traffic straight away. So the reason I couldn't connect is because it had created a new pixel on my business manager for me and had already connected to that and you can only track your store with one selected pixel. Very confusing stuff, played around for almost 4 hours to discover this.

Hi @Tira , I'm also having trouble connecting my stores pixel. I just can't pick up the traffic when trying to find activity on my domain. I've used my phone with wifi off, I've gotten friends to jump on my website too.

I have a "Ads Pixel for Shopify Facebook Ad" which was automatically created, it appeared after I had added a pixel through Business Settings > Data Sources > Pixels.  I can see that it is active in my Event Manager > Data Sources, and I can see the overview and page views and add to carts etc.

But when I go onto my stores pixel I still need to need to click "Continue Pixel Setup" and it will ask me to send traffic test again. I've been trying to get it to verify for over an hour now. I've tried everything in the thread.

[Tira]

Hey, @knzoparis. 

Tira here. I really appreciate that you took the time to do your own research and to share your update here with the Shopify Community. 

That’s right, when using the Facebook Pixel Helper to check your active pixels on your store, you may see more than one pixel on your store. This will happen if a Facebook Pixel has been added to different areas of your store (such as in your theme’s coding, or in your Shopify Admin settings). As a refresher, here’s our help doc on changing and removing your Facebook Pixel.

Cheers,

[knzoparis]

@Tira Thanks for the links. I'm not sure which is the pixel code in the theme.liquid editor.

In my Online Store > Preferences > Facebook Pixel, all I have is a "Set Up Facebook" button. It doesn't show my Pixels there.

But in my Facebook Events Manager I can still see the 2 pixels there for my store.

[Tira]

Thanks for letting me know, @knzoparis.

It looks like your store doesn't have the pixel added through the Online Store > Preferences page. How did you add your pixel to your store? 

In your first screenshot from your first post, what happens when you click on "Pageview" and "Microdata Automatically detected"? Let me know!

[andreitpl]

Hi there homie! 

Seems like I have the same problem as you did. How have you managed to make your real pixel appear on your Shopify Facebook setup? 

Waiting for your response asap. Strugglin for 3 days already to discover a solution and I didn't find it ffs. 

Cheers!

[Clarissa_BiB]

Hi, yes I did it thanks to Shopify assistant. It was a problem with customer privacy in Europe. If you look under “sales channel” and click “online store” you have “preferences”, found in the page “customer privacy” and disable it.

Hope it works for you too!

Have a nice day!

[saoudi]

Thx Dude, I deactivate my adblocker and it worked

[Tira]

I'm glad that I could help, @saoudi! 

[Hameddadgour]

Hi Tira,

Thank you for your response.  It was exactly why my Facebook Pixel was not getting activated.

Does this also mean that Facebook Analytics underestimates the actual number of activities?

I know many people who use ad blockers, so their visits will not be capture I presume.

Thanks.

[Tira]

Great question, @Hameddadgour. I'm glad to hear that worked. 

If an adblocker is on a customer's computer, it can prevent the pixel from firing and being recognized by the Facebook Pixel Helper. The details of Facebook Analytics would be outside our scope of support. You can learn about discrepancies with analytics software from our help docs: Analytics discrepancies.  

I'm curious to see what the community suggests! 

[BukLau]

Hi Tira,

I disabled ad block & cleared my cache and cookies, still "NO ACTIVITY YET*

Any thoughts? 

Thank you

-BukLau

[BukLau]

---

@Tira wrote:

Great question, @Hameddadgour. I'm glad to hear that worked. 

If an adblocker is on a customer's computer, it can prevent the pixel from firing and being recognized by the Facebook Pixel Helper. The details of Facebook Analytics would be outside our scope of support. You can learn about discrepancies with analytics software from our help docs: Analytics discrepancies.  

I'm curious to see what the community suggests! 

---

Hi Tira,

I disabled ad block & cleared my cache and cookies, still "NO ACTIVITY YET*

Any thoughts? 

Thank you

-BukLau

[Tira]

Hi, @BukLau.

Tira here, from Shopify Support.  

I appreciate that you did some troubleshooting on this on your own. I did some digging and another factor may be how the custom code was added to your theme, or there may be an error within the theme itself. I'd love to provide some insight. What theme are you using?

You can find the name of your theme by following these steps:

- Login to your Shopify admin

- Under "Sales Channels" click on "Online Store > Themes" and on the right-hand side you will see "Current Theme" which will show the name of your published theme. Here's a screenshot:

Once you find the name of your theme, please reply to this thread, along with the steps that you've used when you added your Facebook Pixel to your store, and your myshopify.com URL so that I can take a look. 

I look forward to hearing from you. 

[lulu1990]

Update: Sorry, I waited 10 minutes, and the pixel works! Thanks! 

Hi, @Tira 

I had the same issue and I tried all the steps that you provided, disable the adblocker, tried shopify domain, it still doesn't work. The Facebook pixel helper found the pixel on my website, but it shows "No Activity Yet" when I connect it. Can you help me with it? I am using Minimal theme. Thanks!

Best,

Lulu

[Tira]

Hi, @lulu1990.

Tira here, from Shopify.

I'm glad to hear that you were able to get your Facebook pixel to work. It sounds like it took some time for the pixel to fire on your store and show up as activity in the Facebook Pixel Helper. If there was anything else that helped, could you please share the solution with the community here? I'm curious to know!

Thank you! 

[Joesif]

@Tira 
I have been look for a soultion, cant find one.

I create 3 different pixel because I though the issue was with face book, still no connection

I then disabled all my extension including ad-block of course, still no connection

I cleared cookies and cache, didn't work used incognito still nothing and I change computers still nothing

I then saw what you said about theme and I deleted my theme and created a new one just incase code was corrupeted, still nothing. I have (Debut) theme, free one and I understand that your direction wasn't to delete theme but I did it because you didn't continue response and I was also thinking why not.

[Tira]

Hi, @Joesif.

Tira here, from Shopify.

I appreciate you taking these troubleshooting steps. I'm happy to take a look at your store. Can you please confirm what error message you're seeing when you try to see if your pixels are active? What is your myshopify.com URL?

 I look forward to hearing from you.

[Danielle54]

Hi @Tira,

Please could you look into my pixel/store? I am facing the same issues as described here in that my pixel is not detecting any activity when I try to test it through Facebook Business Manager. I have the Pixel Helper installed and it is showing as active for the store homepage, but it seems like the AddToCart event is not being tracked. Facebook is simply returning the message 'No Activity Yet' each time I try to test the connection.

The URL is: Sheeqy.myshopify.com

The theme is: Dropshippinghelps

Thank you!

[thesupercoolco]

Hi @Tira,

I'm having the same issue the rest of the users are having. I have disabled the Chrome Ad Blocker by doing the following and i'm using the "Simple" theme.

- Settings

- Site Settings

-Ads (Allow Ads)

The Pixel helper is also saying PageView is checking out & Microdata Automatically Detected.

Your help would be greatly appreciated.  

Brian

[Tira]

Hi, @Danielle54.

Tira here, from Shopify.

I appreciate you doing some troubleshooting to dig into your Facebook Pixel not showing the AddtoCart event. Thank you for providing your store URL and theme name. 

I checked your store with the Facebook Pixel Helper and this is what I see: 

Typically, when the AddtoCart event does not show up, it means the store is using a pop-out cart. This can happen because the URL of the page does not change to 

/cart

after adding a product to the stores cart and the product page stays with the product page URL. I tested this on your store and it looks like you are using a full-page cart, so this instance would not apply. 

Can you please share a screenshot of what you're seeing in the Facebook Pixel Helper when you view your pixel's activity? I can take a further look.

@BukLau and @thesupercoolco can you try these steps and let me know if this helps? 

[Joesif]

I have figured out the issue you need to connect your Facebook page to your
Shopify and also make sure your page is published and connect everything it
tells you to

[steinbrg]

Hi @Tira 

I'm another person with this 'No Activity' issue. I've been trying to fix this for 3 or 4 days now to no avail and would greatly appreciate your help.

I've basically tried every solution that's come up in this thread that I'll list out:

1.) Removed/Paused Adblocker

2.) Added Pixel Helper Extension. Note: The Extension recognizes the Pixel on my website but Facebook does not

3.) Confirmed Pixel ID matches up

4.) Cleared cache and cookies

5.) Made sure my Shopify address was input correctly

6.) Tried multiple internet browsers

7.) Tried different computers

I've attached some screenshots of everything I'm looking at for your reference.

Thanks so much @Tira !

[Tira]

Hi, @steinbrg.

Tira here, from Shopify Support. 

Thank you for providing these screenshots and I appreciate you doing some troubleshooting steps on this. I understand your pixel isn't showing any activity when you check the status on Facebook and that this is frustrating. It seems like this is similar to what @BukLau and @thesupercoolco are experiencing.

I would like to ask a few questions to help with the next steps:

I can see that the first and second screenshots are from the Shopify admin.

Where are the last two screenshots taken from?

What are you doing to market your store? 

Do you see any traffic listed in the Shopify Analytics section of your admin? Shopify Analytics provides you with a way to view your store's recent activity, see insight into your visitors and analyze your store's transactions. Check out our help doc with a rundown of the type of reports we have here: Shopify Analytics. 

To access your Shopify Analytics, you can login into your admin, and click on "Analytics" on the left side of your admin. Here's a screenshot from my test store:

To check the traffic of your store, you can take a look at the Dashboard and the card titled, "Online store sessions by traffic source". This will show how many sessions your store has received based on how visitors came to your store. Online store sessions can be generated when someone does a search for your store or enters your store URL in their browser. Check out our help doc for the steps to customize this here: Overview dashboard. 

I'm looking forward to hearing from you. 

[steinbrg]

Hi @Tira ,

Thanks for getting back to me.

The last two screenshots are from Facebook Business Manager where the set up for the Pixel is taking place.

I basically go through the steps of setting up the Facebook Pixel and it gets stuck at that point that I screenshotted (last two screenshots).

To answer your second question, I haven't done anything to market my store yet.

The first bit of marketing I was planning on doing was Facebook ads in conjunction with the Facebook Pixel.

I checked the Analytics page like you said and I do have a history of some visitors. Screenshot attached.

Quick Update: I checked Facebook Business Manager and my Facebook Pixel is now working!! 

I have no idea what made the Pixel go Active as I haven't touched it since yesterday.

One one hand I'm happy it got fixed, but at the same time I'm frustrated how hard that was and I still have no idea what fixed it lol.

[Tira]

Thank you for the details! If you're planning to use your Facebook Pixel for setting up Facebook ads, I recommend checking out our blog post Facebook Ads for Beginners: A Step-By-Step Guide to Running Your First Campaign for tips to set this up and creating your ads.

I'm glad to hear that this is working for you.

How did you confirm this, @steinbrg? If you don't mind sharing it with the community here, that would be much appreciated. 

[steinbrg]

Hi @Tira,

Thanks for the article. I'll check it out.

To share with the community about how I confirmed this I basically went to 'Business Settings' on the Facebook Business Manager site and saw that my pixel went from a 'red light' to a 'green light' which meant it was now Active.

Again, I have no idea what made it Active, I didn't touch it between the time it was Inactive to the time it went to Active. It was like as soon as you checked out my issue the pixel went to Active.

I'm thinking it might have something to do with a 3rd party viewing your Shopify page. In the stage where everyone is getting stuck it says to send 'Test Traffic' and Facebook doesn't recognize it. I'm guessing it recognized 3rd party traffic once someone visited my website. Again this is all just a guess.

Here's the screenshots that confirmed to me that my Pixel was up and working.

Ignore the fact that they're two different Pixel IDs. I tried everything including making multiple Pixels and the one with the 'red dot' is an example of what everyone who is stuck is seeing.

The 'green dot' is what everyone wants to see.

Again I wish I had a definitive answer to what fixed it for me but I don't. Just seems like dumb luck. I have my guess on what may have made it work above ^^ but I'm not sure if that's actually what made it work for me or not. 

I personally think Facebook has way overcomplicated the process and probably has a bug on their part they need to fix. It's a shame they don't have someone on their site to help people with this issue. 

[crepoux90]

Hi @Tira and @steinbrg , 

I am seeing the exact same issue as you were:

- I have set up the Facebook Pixel with the correct instructions for my website (www.leafyclean.shop), 

(screenshot from the Facebook Events Manager)

(Screenshot from my Shopify dashboard)

- The Facebook Pixel Chrome Extension shows that my Pixel is set up correctly

- I have cleared my cache, cookies, changed browser and computer, 

- Yet when I try to "Sent Test Traffic" to my site, it still shows as "No Activity Yet"

@steinbrg , is your advice to just wait? @Tira , would you have any other insights? Could you let me know if you are seeing activity with your Facebook Pixel Chrome Extension? Thank you in advance for your support. I would truly like to not waste too much time on this step...