Facebook Pixel does not connect with my store

New Member
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Hi Everyone!,

I just tried to connect facebook pixel with my new store but when I sent a traffic test it comes back with 'no activity yet'.

in my events manager, my status is offline and there is a message that says:   We haven't received any activity from your pixel in this time frame. 

I followed the instruction properly as last time when I was setting up different facebook pixel to another shop but this time it just does not work. 

On my website, the Facebook pixel helper says that there is no pixels are found and it's grey.



Accepted Solution (1)
Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 223

This is an accepted solution.

Hello, Matt!

I can understand how it would be confusing that your Facebook Pixel isn’t showing up on your new store, but does on another. Sometimes this can happen if you’re using Ad Blocker on your web browser. If you pause Ad Blocker for your new store, the Facebook Pixel should work again.

What Duanebrown suggested may also work as well!

I also recommend reviewing the steps again from Facebook’s help page to add the pixel to your store: Connect Your Facebook Pixel to Shopify.

Let me know if that helps!

Tira | Social Care @ Shopify 
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