Facebook pixel error invalid AddToCart Currency code

Scrowp
Shopify Partner
32 0 1

Hi all,

Facebook pixel seems not to recording the currency code for the store MuslimBlocks the store is made on the Sense theme, the error given by Faceboon is attached on the screenshot below

 

Scrowp_0-1691840082422.png

Any idea guys on how to solve this issue ?

Thanks in advance

 

Shopify Web design created by Marouane RHAFLI
Reply 1 (1)

Olivia
Shopify Staff
1678 144 294

Hi, @Scrowp!

 

Thank you for sharing your question with our network.

 

All Facebook Pixel errors or issues are now fully supported by the Meta team and there are a variety of articles on their Business Help page regarding pixels that I encourage you to review for additional feedback.

 

Based on the error message alone, I am curious to learn which 3 letter ISO currency code you are currently using in your store. For some reason or another, Facebook Pixel is unable to recognize it. I also realize why you may have assumed this is a theme issue, so I double checked to find similar reports with the Sense Theme though I did not come across anything. 

 

Please double check the custom code you have added for tracking, in particular the AddtoCart events. I also encourage you to connect with the Meta Support team directly to confirm what the code should look like.

 

In addition, I invite other business owners and developers to share their feedback or recommendations with you here.


Warm regards,

Olivia | Social Care @ Shopify 
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