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Facebook Pixel not tracking "Add to Cart" and "Purchase" Events

Alexander_Waino
Tourist
13 0 1

Hi Community, 

 

I have an issue with my Facebook Pixel since it is not tracking "Purchase" und "Add-to-cart" events at all. I contacted Shopify and Facebook support but they were not much of a help..

 

For the integration I used the official Facebook integration setup and so far "View Content" and "Page View Events" are tracked properly. The check-out code is not changed. How can it be that it doesn't track it properly?? Any suggestions? Shop link 

 

 

Reply 1 (1)
Made_by_Lanzi
Shopify Partner
111 10 22

Hi @Alexander_Waino,  thank you for visiting the Shopify Forum

 

Facebook can be difficult sometimes, this type of things can happen. To help you we would need to access your Business Manager and set it up right.

Please send us an email to info@madebylanzi.com

 

Hoped it helped

 

Happy Sales,

~ Lanzi ~

Shopify & Klaviyo Partner

PD: If this answer helped you please like & accept it

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