SEO, AdWords, affiliates, advertising, and promotions
When using Pixel Helper, its shows only PageView and Add to Cart events. When I click Checkout, it is shown as PageView. Screenshot below.
I guess the same works with Purchase event. Because when I received the order from Facebook Ads, the ad was showing 0 checkout, 0 purchase.
I tried to create new pixels, but when I inspect them with Pixel helper, they dont track Checkout event.
This is what I see in Facebook Ads Pixel manager. It does not show that I clicked Checkout and Add payment info. And I did it many many times.
I contacted Facebook Support, was on the phone over an hour. They told me the issue is on Shopify's side.
Recently, so many people are facing the same issue.
@olinka012 there have been issues from time to time with the integration and its hard to pin down unless you can dig in to your backend.
There is a discussion going back a couple of years that seemed to highlight potential issues. Could be worth checking out.
Did you manage to get the Conversion API set up okay?
Transform this holiday season into a shopping spree. Plus, learn how to effortlessly open ...
Make the shift from discounts to donations, and witness your business not only thrive fina...
On our Shopify Expert Marketplace, you can find many trusted third party developers and fr...