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Facebook Pixel Standard Events Not tracking

1 0 1

Hi there, 

I've been troubleshooting my FB pixel all day and have had to pause my campaigns due to the pixel not tracking events.  I installed the pixel a few weeks ago and everything was tracking correctly u until 12 days ago.  The pixel is still tracking page views and content however, it is not capturing events such as Purchases, Add Payment, or Initiate checkout.  I had a purchase come in today which is how I realized my pixel wasn't firing. I proceeded to run a couple test checkouts with no luck.  

Screen Shot 2020-11-13 at 2.28.07 PM.png


Please advise! I've spent hours reading articles on the help center and have been using the pixel helper extension with no luck! 




Replies 3 (3)
1 0 1

I'm also having the same problem. Initiated checkout isn't working, and Add to cart is overfiring. Did you get an answer by any chance? - Peter 

1 0 0

Same issue, have noticed Initiate Checkout events have almost completely stopped firing back to Facebook. Pixel is placed through Shopify and not through any 3rd party, so not sure how I am supposed to be able to troubleshoot this?

Events Screenshot.png

4 0 1

Hi, I also experiencing the same problem here. Initiate Checkout was not fire, instead pixel fires ATC. Any solution to this?