Facebook reporting far more conversions than what is actually occurring on Shopify. Please Help!

16 0 0

Please Help!

We have recently started to run ads for our Shopify page. The problem is when I run a conversion campaign, Facebook is reporting far more purchases and revenue than what is actually occurring. I have called Shopify support to make sure everything is set up correctly, and they confirmed that they saw nothing wrong. I have also submitted a ticket or whatever you want to call it, thru Facebook Ads. I am not sure what is the next troubleshooting step, so any help is greatly appreciated.Capture.PNG

Replies 4 (4)
16 0 0

And why is my Add To Cart firing 3 times?Capture.PNG

Shopify Partner
59 5 24

You most likely have your tag installed incorrectly. If it is firing 3 times on add to cart, it is probably firing multiple times on your checkout page as well. How did you install the FB pixel?

Please click the like button if my reply was helpful 🙂
Founder of PromoPrep - Marketing Calendar Software

Find our marketing calendar app in the Shopify App Store
Shopify Partner
14833 2223 2711

Hello imdrew12,
Could you please help me with website URL, so that I can check the code implementations?

If helpful then Please Like and Accept Solution. Chat on WhatsApp | Skype : oscprofessionals-87 |
Email: pallavi@oscprofessionals.com | Custom Pricing Wholesale App : Free | Hire us | Guaranteed Site Speed Optimization | Website Free Audit | Shopify Theme Customization | Build Shopify Private App | Shopify SEO | Digital Marketing
11 0 1

I would recommend installing accountify to track your profit after FB ad spend. It will link up with your FB account.