Go to another platform. Nothing is working with Facebook App, and Shopify can’t fix it. I promise. Countless hours I won’t get back. Every person I talk to has me do the same thing. When I add the Facebook channel back in, it includes back in all of the hidden items that can’t go to Facebook. Repeat the insanity over and over. Looking for other platforms. I suggest others do the same. They’ve stopped caring about small businesses. Been with them four 4 years. First they helped, now they send screenshots and don’t answer your emails. 2 open issues they’ve been ignoring.