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fake subscription

Nanakal
Excursionist
26 1 3

Hi, I've been getting fake customers on my Shopify store recently.

under the customer's tab in Shopify, I found the same name " Mark Mustermann" 20 times with different location addresses, although there are zero sales on my store up to this point.

Can anyone explain why is this happening?

How to stop this?

How to prevent it from happening in the future?

Thank you

Replies 4 (4)
Dirk
Shopify Staff
Shopify Staff
1729 208 386

Hey, @Nanakal 

 

Spam is an unfortunate aspect of running an online business. Luckily there are some things you can do to help try and prevent this, or at least make it more difficult to do in the future. There is a great third-party app called Shop Protector that I recommend looking into. This app will offer robust fake account, and form spam protection for your website.

 

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

Nanakal
Excursionist
26 1 3

Thank you Dirk,

I was wondering if there is any app free of charge, as I'm still starting out.

soleseriouss
Trailblazer
189 6 19

you can prevent spamming from a specific country by blocking the traffic from that source.

just analyze the source country and block them using a plugin.

Best Online Sneaker Store - Soleseriouss
Dirk
Shopify Staff
Shopify Staff
1729 208 386

I was wondering if there is any app free of charge, as I'm still starting out.


@Nanakal In this case, check out Spam Protection by Clean Talk. They are a free app that offers protection from spam registrations & orders.

 

If there is anything else I can help you with, please let me know.

 

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog