First week and already my ad account is disabled.

New Member
16 0 0

Hi Adam,

Our records indicate that your payments account was disabled because it violates Facebook's Terms of Service. To protect our users, we can't confidently re-enable your payments account at this time. Please note, we take many factors into account when disabling payments, including spend history, ad characteristics and contradictory account information.

You can find out more about our Terms of Service here:

Thanks for your understanding,




What did I do wrong? Jesus.


Reply 1 (1)
Shopify Staff
Shopify Staff
1092 99 205

Hi, @tiger4evaH 

Elle here from Shopify. 


There are a number of reasons why your account could have been disabled. Facebook can ban your account for a specific reason, or no reason at all. Your best bet to gain additional context and to reach resolution is to connect with Facebook directly via their live chat option here


Ensure you're logged into your Facebook Business Manager Account in order to access the chat. Facebook Live Chat is available between 9AM EST - 11PM EST. To start, click on the "Find answers or contact support" button. You will have to fill out the prompts for your specific question and then click on "chat with a representative".  If their queues are too high they will sometimes shut off the feature. Alternatively, you can get in touch with them by sending a report through this form.
I hope this is helpful!




Elle | Social Care @ Shopify 
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