✅[Fixed] Your store isn't eligible for Instagram product tagging ? [SOLUTION]

[JohnLVS]

Your store isn't eligible for Instagram product tagging

Hi, 

I'm John from IGus support team coordinator. We help people who have this type of issue. 

👉Have you already tried every option to fix this issue for weeks, even months?
👉Do you want to enjoy every Instagram opportunity with product tagging?
👉Does your business definitely deserve more than just being disapproved by Instagram?
If the answer for this 3 questions is yes, we can definitely help you to figured it out. 

If your account is disapproved or denied for Instagram shopping and product tagging feature.
We will help you fix this issue by handling the whole process and fulfilling all requirements that are needed for Instagram shopping. 

Ps: Security and trust are paramount for our teams. For that reason, we will NEVER ask for any personal password. 
To fix your problem, we will need to have a glance at your Facebook business manager, Instagram and Shopify settings, and therefore we work with a TeamViewer software which allows us to check directly with you, from your screen. 

Fill the form and please describe your situation in details. We will try everything to get you eligible, as we did for more than 100 clients already. 🙂

For more details about what we do, you should have a look on this article: https://instagramus.fr/blogs/news/how-it-works-to-get-eligible-for-instagram-product-tagging

Hope it will help the Shopify community, 

John Lavoisier

[JohnLVS · Accepted solution]

Hi @chemolguy, 

Did you report your issue here ? 
https://forms.gle/nYX7jwjgnoXPMJFL8

You will be contacted by IGus support team, and get a first step forward to figure out why your store isn't eligible for Instagram product tagging.

On my side @chemolguy, I will first check up your website and your Instagram account in order to make sure you are eligible, and get back to you as soon as possible.

The first level of Instagram and Shopify checking we provide is about: 

❶ Your Terms & Policies page
If you don't have this page at the moment, you will have to create it.
You can also generate them automatically for free with the following Shopify tools:
> Terms and conditions
> Privacy policy
> Refund policy 

❷ The physical products that you are selling
Some products cannot be sold on Instagram and Facebook (animals, weapons, adult products, etc...)
> Check here to find all products categories that are prohibited

❸ The country from where you are operating your Instagram account
> Some countries are not taking part of the supported market which makes them ineligible for product tagging feature.

If these three first points are ok, then we can move onto the second checking and assistance. But first, let met check all of this and come back to you very soon. 🙂

John

[chemolguy]

Hey John,

Thanks for providing help. Here is my issue:
I'm trying to add the Instagram channel to my shopify store and it is not working, like the picture at the beginning. the message is "Your store isn’t eligible for Instagram product tagging"
I already tried everything and I would like you to guide me from the start please. I actually deleted everything I've been working on (even FB shop), and I just reconnected it 2 days ago. I'm already approved on Facebook but for instagram I'm still  ineligible.

I also completed the form on your website, do you have any suggestions please ?

Thank you so much!

[JohnLVS · Accepted solution]

Hi @chemolguy, 

Did you report your issue here ? 
https://forms.gle/nYX7jwjgnoXPMJFL8

You will be contacted by IGus support team, and get a first step forward to figure out why your store isn't eligible for Instagram product tagging.

On my side @chemolguy, I will first check up your website and your Instagram account in order to make sure you are eligible, and get back to you as soon as possible.

The first level of Instagram and Shopify checking we provide is about: 

❶ Your Terms & Policies page
If you don't have this page at the moment, you will have to create it.
You can also generate them automatically for free with the following Shopify tools:
> Terms and conditions
> Privacy policy
> Refund policy 

❷ The physical products that you are selling
Some products cannot be sold on Instagram and Facebook (animals, weapons, adult products, etc...)
> Check here to find all products categories that are prohibited

❸ The country from where you are operating your Instagram account
> Some countries are not taking part of the supported market which makes them ineligible for product tagging feature.

If these three first points are ok, then we can move onto the second checking and assistance. But first, let met check all of this and come back to you very soon. 🙂

John

[chemolguy]

Yes, normally everything is good for this 3 points... but please tell me if you see anything else...Thank you very much 🙏

[JohnLVS · Accepted solution]

@chemolguy I just checked the 3 first points...For now, it seems like everything is going fine 🙂
I would like to share with you some of the reasons that could explain your ineligibility for Instagram product tagging feature:

❶ You didn't convert your Instagram account to a business account
Please convert it now if you didn't make it yet > See tutorial

❷ You didn't connect your Instagram account to your Facebook page

❸ Your product catalogue is not connected properly

❹ You made too many appeals for Instagram eligibility in an excessively short lapse of time.

Please note: This list gathers the most popular issues for getting disapproved by Instagram. There are actually more than 100 criteria that must be thoroughly respected so as to get eligible.

In the form you completed, you said that your Facebook Shopping is already enabled. Could you please confirm this information ?
Also, I have to know if you have converted your Instagram account to a business account ?

[chemolguy]

Thanks @JohnLVS, but I still need help.

Yes I have an instgram business account. It is connected to my facebook business account. My facebook shop is connected to my shopify store properly

I made maybe 4 or 5 appeals. My products are clothes, so they are ok. There are thousands of other like companies setup with shopify and instagram product tagging. What  exactly do you do to get me eligible?  I understand you don't ask for my passwords, and thanks god because I got scammed once  and I will never trust anyone. However, you want to connect to my screen via teamviewer, but what exactly would you be doing exactly?

Thanks,

[JohnLVS]

During our screen sharing session, I will check your Shopify and Business Manager account settings. After this meeting, and of course if you still want us to help you solve the issue, we will need you to create a staff account on your Shopify and Business manager. This account enables us to manage and fix everything without you sharing your personal passwords. Once you are eligible, we will delete together this staff account.

[chemolguy]

Ok great, thank you so much. When can we start ? 

[JohnLVS]

You're welcome @chemolguy 😉I'm gonna share with you my personal schedule in response to your email (support@instagramus.fr)
After our screen sharing meeting, your store will be eligible within 4 to 9 days 😊

[nikolaradunovic]

i need same help here, woul you be able helping me out for the same issue?

[Loco]

Hello
Could you please contact typicalagency04@gmail.com
They will help you

[SimInstagramus]

Hi ! 

Of course no problem 🙂 It would be my pleasure to help you.
Feel free to send us an email at the following address and we will make you eligible: instagramus.75@gmail.com

Thanks !

[demozi]

Hello
How are you doing
I have a problem with my Instagram account not being linked to the store

[Loco]

greetings !

doing great 👍🏻 how are you hope you’re fine.

please contact TypicalAgency04@gamil.com or contact on what’s app : +94714586774 or Instagram: TypicalAgency

they will assist you or will help to integrate the Instagram shopping tag feature 

thank you ☺️ 

[Alsayedjewelry]

The country from where you are operating your Instagram account

> Some countries are not taking part of the supported market which makes them ineligible for product tagging feature.

Thats my issue.. 

May I know if you can help that well be great

Beat regards 

[Flights4u]

---

@JohnLVS wrote:

Hi @chemolguy, 

Did you report your issue here ? 
https://forms.gle/nYX7jwjgnoXPMJFL8

You will be contacted by IGus support team, and get a first step forward to figure out why your store isn't eligible for Instagram product tagging.

On my side @chemolguy, I will first check up your website and your Instagram account in order to make sure you are eligible, and get back to you as soon as possible.

The first level of Instagram and Shopify checking we provide is about: 

❶ Your Terms & Policies page
If you don't have this page at the moment, you will have to create it.
You can also generate them automatically for free with the following Shopify tools:
> Terms and conditions
> Privacy policy
> Refund policy 

❷ The physical products that you are selling
Some products cannot be sold on Instagram and Facebook (animals, weapons, adult products, etc...)
> Check here to find all products categories that are prohibited

❸ The country from where you are operating your Instagram account
> Some countries are not taking part of the supported market which makes them ineligible for product tagging feature.

If these three first points are ok, then we can move onto the second checking and assistance. But first, let met check all of this and come back to you very soon. 🙂

John

---

Hello John

I am not approved for Instagram Shopping, they say that I am not eligible (no reason further) can you PLEASE PLEASE help me. I really want/need Instagram Shopping 

Greetings

[Christine_Louis]

Can you help with this?

[VMagnality]

Greetings-  I had this same problem and I contacted Daniel Larsen with GrowMeow Marketing daniel@growmeow.com. and he was able to direct me with the changes I needed to make and then worked with IG to get my shop approved. I found him on a shopify chatroom, did some diligence and then contacted him.  I signed his contract, paid his fee and then he sent me a spreadsheet of all the things I needed to change.  Once I did that he then worked with IG directly and I was then approved. Please feel free to contact me with any questions.  My IG handle is @VintageMagnality, you can see that I now have an active IG shop.  - Melissa M., Managing Member of Vintage Magnality

[Loco]

Hello
Still you haven’t get approved for shopping tag feature @typical_agency they can get approve your account within few days no more questioning
100% guaranteed for approval hope you like their help
Email:-typicalagency04@gmail.com
Instagram:-typical_agency
Thank you

[Abou]

Hello Christine if you still didn't manage to get help on getting your account approved I can help you achieve that.

Or if you can do it on your won please check your catalog if it has any issues and fix it before you request another review for approval

Thanks

[Abrave]

Can you please help me with this same problem I'm also having.

[SimInstagramus]

Hi @Abrave ! 

Of course no problem 🙂 It would be my pleasure to help you.
Feel free to send us an email at the following address and we will make you eligible: instagramus.75@gmail.com

Thanks !

[FabCow]

Can someone help me get past this point in setting up Instagram successfully?

[Loco]

Hello there
Please contact @typical_agency on Instagram
Email:- typicalagency04@gmail.com
They will help you to resolve the issues

Thank you

[FabCow]

I have contacted you on a couple of occasions but have not received any reply!

[Loco]

Could you please contact them on this email address Typicalagency04@gmail.com
They will reply you instantly
Thank you for you time to reach me out hope you get fixs your issues ASAP

Bye 👋🏻

[Felizist]

Hello there,

We are Turkey based brand.We work with Shopify for our websites.

(www.felizist.com)

Our country support Instagram shopping if you work with thirdparty ( supported as a biggcommerce / shopify etc).So yes we work with third party as a Shopify.

But we have same issue as a picture.İ think we have to send our instagram account again to instagram team to get approved.

Is there someone to give us another idea or solution?

Thnaks, 

[Loco]

Hello there !
You should contact TypicalAgency04@gmail.com
They are professionals in this kind of issue please feel free to contact
them
Thank you

[Lachie]

Hey there,

I am a relatively new store on Shopify, only up for about 1 month. I have had an Instagram account for the same amount of time and have been trying tp set up Instagram shopping but it continues to say I am not eligible because I have not established a presence and I should try again once I've had more activity. However, i have not only got over 500 followers but have reached about 40,000 accounts. On top of that, I have another account that I do not use anymore with fewer followers and less engagement, but it is eligible for Instagram shopping?

Could someone please help me out?

[tycoleman]

Facebook commerce account approval taking up to 4 weeks. Instagram shopping says "not eligible" and then below says "Eligible for Instagram and Facebook shopping". I don't get this stupid error? Can someone please help?

[Abou]

You don't need the account to be approved to get approved for shopping
you need to verify your domain so that you will be approved its a new
requirement for approval