GMC account suspended due to violation of feed specification

saketj14
New Member
2 0 0

Hi. 

My store's google merchant center account has been suspended due to -- 'Account suspended due to violation of feed specification: Inaccurate availability (due to inconsistent availability between the landing page and checkout pages on your website)'

I can't figure out the reason behind this since all the active products on the website are always in stock. Even in google merchant center the product availability in feed and landing pages shows 'in stock' but the warning emails from google are something like this - 

Examples of violations:

 

 

But once you go to the landing page all variants are in stock and available for checkout. Please help. Thanks.

Replies 3 (3)
r8r
Shopify Expert
2213 283 753

@saketj14 – it's probably best to try and contact Google Shopping directly, as they should be able to look under the hood about what triggered the flag. Here seems to be a chatbot you can try to start the conversation with.

Hope this helps,
Mario

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EmmanuelFlossie
Shopify Partner
1224 65 287

Your structured data seems ok with regards to availability, however your SKU value is missing.

https://search.google.com/test/rich-results/result/r%2Fproduct?id=ol9wzq8Fmf90PpuvsNC6UQ

 

This may cause issues with Google verifying data. I recommend updating your structured data, here is a great guide: https://feedarmy.com/kb/shopify-microdata-for-google-shopping/

 

Also make sure regardless if you say its always in stock, you need to show the availability ie in stock or out of stock, visually on your landing page underneath the price. This is required as per: https://support.google.com/merchants/answer/4752265?hl=en

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