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GMC account suspended due to violation of feed specification

saketj14
New Member
2 0 0

Hi. 

My store's google merchant center account has been suspended due to -- 'Account suspended due to violation of feed specification: Inaccurate availability (due to inconsistent availability between the landing page and checkout pages on your website)'

I can't figure out the reason behind this since all the active products on the website are always in stock. Even in google merchant center the product availability in feed and landing pages shows 'in stock' but the warning emails from google are something like this - 

Examples of violations:

 

 

But once you go to the landing page all variants are in stock and available for checkout. Please help. Thanks.

Replies 5 (5)
r8r
Shopify Expert
2467 317 878

@saketj14 – it's probably best to try and contact Google Shopping directly, as they should be able to look under the hood about what triggered the flag. Here seems to be a chatbot you can try to start the conversation with.

Hope this helps,
Mario

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EmmanuelFlossie
Shopify Partner
1709 115 408

Your structured data seems ok with regards to availability, however your SKU value is missing.

https://search.google.com/test/rich-results/result/r%2Fproduct?id=ol9wzq8Fmf90PpuvsNC6UQ

 

This may cause issues with Google verifying data. I recommend updating your structured data, here is a great guide: https://feedarmy.com/kb/shopify-microdata-for-google-shopping/

 

Also make sure regardless if you say its always in stock, you need to show the availability ie in stock or out of stock, visually on your landing page underneath the price. This is required as per: https://support.google.com/merchants/answer/4752265?hl=en

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.
rpbrooks79
Tourist
3 0 2

Hi Emmanuel, we're having the same issue with:

Value on the landing page - v:out_of_stock
Value in the data feed - v:in_stock

It's been ongoing for a while now. Please help 🙂

EmmanuelFlossie
Shopify Partner
1709 115 408

To resolve the issue, fix it by updating your structured data. If you do not know how, you can follow the tutorial I listed in the previous post.

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.