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Google Ad Words Disapproval notice - Destination Not Working

Donna_Busby
New Member
4 0 0

Hi

Has anyone had this problem or know what can be done about it? My ad hasn't ran in 10 days because I am constantly getting a disapproval notice saying Destination not working - even though my web address is correct and is working fine. Google say it is to do with a server glitch on Shopify.. so there is absolutely nothing I can do but resubmit my ad every time but by the time they reapprove it, it has been disapproved again for the same reason... frustrating to say the least!

Please help!

Donna

Replies 12 (12)
Savannah_F
Shopify Staff
Shopify Staff
540 1 106

Hey, Donna!

So sorry to hear that you're having issues with those ads. In the past, I've seen this error because the store URL was entered as http instead of https. If that's not the case, please don't hesitate to let me know and I'll reach out via email (as we'll be discussing account sensitive information). 

Happy selling!
Savannah 

Savannah | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Josh_Uebergang
Shopify Expert
861 33 220

Hi Donna, still having issues with this? It should be a simple fix. Share the exact ad URL you're using for the disapproved versions.

Run Google Shopping ads? Get the free definitive guide to Google Shopping for Shopify (no optin required): https://www.digitaldarts.com.au/google-shopping
PaolaCastano
Shopify Partner
276 1 26

Hi Dona:

We are Adwords experts recognized by Google as Premier Google Partners. 

(our app: https://apps.shopify.com/cleverppc)

If you want us to help you with this issue just ask us!

Rodrigo Munoz

Olivia5
New Member
2 0 0

Hi Savannah, 

Were you able to resolve the issue for Donna? I am having the same problem and would really appreciate your help. 

I have checked the link in all the popular browers at it is working fine. The https is also correct. 

Many thanks

Olivia 

Donna_Busby
New Member
4 0 0

HI Olivia

I just had to keep resubmitting my ad for approval and then it just stopped flagging up! So I never really got to the bottom of it.

Sorry it's not much help, but just make sure to resubmit and then contact Google directly as it was always sorted out much quicker then.

Good luck, 
Donna

Savannah_F
Shopify Staff
Shopify Staff
540 1 106

Hey there Olivia!

Since you've gone through most of the steps in Google's Destination Troubleshooting, I would recommend request a site review from Google. You can do that here. Please let me know how that goes and if there's anything we can lend a hand with along the way! 

Happy selling,

Savannah | Shopify Guru
support@shopify.com

Savannah | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Olivia5
New Member
2 0 0

Hi Savannah and Donna, 

 

Thanks for the replies, I've managed to sort everything through the troubleshooting link that you sent me. 

Appreciate the help!

Olivia 

Jasmine_Ronel
New Member
1 0 0

Hi Olivia,

How did you managed to resolve the issue? I'm having the same problem.

Please Help 🙂

 

Josh_Uebergang
Shopify Expert
861 33 220

Jasmine, most common reason is the URL does not exist, meaning there is a 404 error. There should also be no redirects. Visit the URL you want to use in your ad, then copy-and-paste that into your ad.

Run Google Shopping ads? Get the free definitive guide to Google Shopping for Shopify (no optin required): https://www.digitaldarts.com.au/google-shopping
Ricardo_López
New Member
1 0 0

Hi Savannah, 

I'm trying to do a Display campaign by putting the URL with the discount but I reject it.
Any suggestions?

https://comorey.com/discount/10descuentogoogledisplay

tobygen
New Member
5 0 0

Hi everyone,

 

we are experiencing the same issue for more than two weeks now. Google is not very helpful.

 

We have a .com domain and a .de domain.

 

Most Google Ads were set up for the .de domain. Approx. 90% are declined by Google. There support is saying the destination is not working:

 

"502 Bad Gateway

The server returned an invalid or incomplete response."

 

However, we cannot repeat this error. All our pages load just fine.

 

Also, it is strange that a few ads work even though the same URL gets declined with a different ad. How can that be? And what does that tell about the actual problem?

 

It must be linked to the domains and redirects I believe but we are not doing any redirects. 

 

With the .com domain we are encountering a different issue with Google ads: all are declined because of a "unwanted software" warning.

 

As we are using Shopify, I am surprised about that message. Is there any tool available which would allow us to understand what software/script etc. Google could be meaning? I can only think about the Shopify apps we are using out the special theme we bought.

 

Any suggestions how to tackle both issues described above?

 

Thanks in advance for any support on this.

vinayrana
New Member
1 0 0

facing the same problem. Google support says it's the 304 error. Anyone know how to fix it??