Has anyone had this problem or know what can be done about it? My ad hasn't ran in 10 days because I am constantly getting a disapproval notice saying Destination not working - even though my web address is correct and is working fine. Google say it is to do with a server glitch on Shopify.. so there is absolutely nothing I can do but resubmit my ad every time but by the time they reapprove it, it has been disapproved again for the same reason... frustrating to say the least!
So sorry to hear that you're having issues with those ads. In the past, I've seen this error because the store URL was entered as http instead of https. If that's not the case, please don't hesitate to let me know and I'll reach out via email (as we'll be discussing account sensitive information).
Hi Donna, still having issues with this? It should be a simple fix. Share the exact ad URL you're using for the disapproved versions.
Were you able to resolve the issue for Donna? I am having the same problem and would really appreciate your help.
I have checked the link in all the popular browers at it is working fine. The https is also correct.
I just had to keep resubmitting my ad for approval and then it just stopped flagging up! So I never really got to the bottom of it.
Sorry it's not much help, but just make sure to resubmit and then contact Google directly as it was always sorted out much quicker then.
Hey there Olivia!
Since you've gone through most of the steps in Google's Destination Troubleshooting, I would recommend request a site review from Google. You can do that here. Please let me know how that goes and if there's anything we can lend a hand with along the way!
Savannah | Shopify Guru
Hi Savannah and Donna,
Thanks for the replies, I've managed to sort everything through the troubleshooting link that you sent me.
Appreciate the help!
Jasmine, most common reason is the URL does not exist, meaning there is a 404 error. There should also be no redirects. Visit the URL you want to use in your ad, then copy-and-paste that into your ad.
I'm trying to do a Display campaign by putting the URL with the discount but I reject it.
we are experiencing the same issue for more than two weeks now. Google is not very helpful.
We have a .com domain and a .de domain.
Most Google Ads were set up for the .de domain. Approx. 90% are declined by Google. There support is saying the destination is not working:
"502 Bad Gateway
The server returned an invalid or incomplete response."
However, we cannot repeat this error. All our pages load just fine.
Also, it is strange that a few ads work even though the same URL gets declined with a different ad. How can that be? And what does that tell about the actual problem?
It must be linked to the domains and redirects I believe but we are not doing any redirects.
With the .com domain we are encountering a different issue with Google ads: all are declined because of a "unwanted software" warning.
As we are using Shopify, I am surprised about that message. Is there any tool available which would allow us to understand what software/script etc. Google could be meaning? I can only think about the Shopify apps we are using out the special theme we bought.
Any suggestions how to tackle both issues described above?
Thanks in advance for any support on this.