Google ads and merchant centre suspended for policy violations

[pallavi0301]

Both my ads and GMC accounts are suspended for some policy violations . Am not sure what I am doing wrong. Ad words was working fine. It was earlier suspended too but reactivated after an appeal. I was running 2 smart campaigns with similar keywords and getting good impressions. Can that be an issue ? Running similar campaigns ?

 For GMC, I just used shopify google feed app and uploaded a few products online. It went to pending state and then finally suspended. I am a legit , registered business. 

Can someone please look at the store and tell me if something looks wrong 

https://decormantra.com.au/

Thank you. 

[PaolaCastano]

Hi @pallavi0301 !

Here you have a link where you can see the reasons why your Google Ads account is possibly suspended, also if you do not find a solution through this link you can contact the Google support team: https://support.google.com/google-ads/answer/9841640?hl=es . Normally GMC accounts are suspended when they are linked to suspended Google Ads accounts.

However, you can try with this app Google Ads & Google Shopping (Over 1200 reviews) , which it, they will create free automated and optimized Google Ads campaigns for you. There are more features with the paid version, but to start with I think you can try the free version.

I hope I've helped you and if you need help with anything else, do not hesitate to contact me! 😄 

[MonkeyFoo-Mktg]

You can run multiple campaigns. That won't be the problem. What is the policy violation error message you are getting for your disapprovals? They usually provide you with a reason

[pallavi0301]

No reason provided. Just the message  "

Your account is suspended. Your account doesn't comply with our Google Ads Policies and our Google Ads Terms and/or Conditions. "

[MonkeyFoo-Mktg]

Did you get any reason earlier for the suspension that you had overturned with the appeal? I would definitely follow up with google to see if they can shed some light on your situation. There are so many reasons that an account can get suspended. Hard to track them down without some sort of guidance.

Read this section from google:

Accounts may be suspended if we find violations of our policies or the Terms & Conditions. 

If we detect an egregious violation your account will be suspended immediately and without prior warning. An egregious violation of the Google Ads policies is a violation so serious that it is unlawful or poses significant harm to our users or our digital advertising ecosystem. Egregious violations often reflect that the advertiser's overall business does not adhere to Google Ads policies or that one violation is so severe that we cannot risk future exposure to our users. Given that egregious violations will result in immediate account suspension, upon detection and without prior warning, we limit these to cases when such action is the only effective method to adequately prevent illegal activity and/or significant user harm.

For other violations that lead to account suspension, we will send you a warning to outline the nature of the policy violation and any remedial action that can be taken, in order to comply. This notification will be sent at least 7 days prior to suspension action. 

If we suspend your account, all ads in the suspended account will stop running, and we will no longer accept advertising from you. Any related accounts (for example, accounts using the same payment method) will also be suspended, and any new accounts you create will be automatically suspended. Learn more about suspended accounts.

Did you get a warning?

[pallavi0301]

No I did not. And I honestly cannot figure out what I am doing wrong. 

I am running my google accounts with my personal email and my website mentions my business email. I hope that is not an issue. I have only one ad and one gmc account. I have submitted my business registration and ID details. I have verified reviews on my website and google my business page too. 

 If all this is not enough for google, dont know what else I can do. 

[MonkeyFoo-Mktg]

I don't think it has to do with your account per se, but I can't be sure of that. It could have to do with your actual site. Such as security vulnerabilities, bad links, a plugin issue triggering it. Probably something along those lines. Try to get ahold of google if possible. I have a friend of mine who optimizes is a Shopify Expert and could probably help sort out any errors you're having if you want me to pass you his business info. 

[pallavi0301]

Yes please would love that

I am unable to understand if its an issue with my account, ad or website. Need someone who can scan the website and point at the possible issues. 

Thanks. 

[annchang]

Hi there, 

I was just in the same situation, trying and trying for many times, finally I passed the google merchant center, I browsed on the web and found the youtube:

https://www.youtube.com/watch?v=oJr3vhPqbYs&list=WL&index=46I 

I scan again and again on the legal pages in my shopify shop and found I didn't change some contact email inside. Finally success today after I correct those errors.

But now, I'm fighting again with the google ad account:

Your account is suspendedYour account doesn't comply with our Google Ads Terms and Conditions.

[Danielexx85]

Hi 

I am on the same boat. Google doesn't even reply at my appeals. Website is ok, problem was due to few products that were violating policies. I deleted them, my merchant account was unsuspended but no no news about the Ads account. I have been filling forms for 2 months, but they don't even bother to reply to what it could be the problem. Thanksfully I have good results with Facebook who has a much better customer service.