If Google finds an account engaging in unfair practices or suspicious activities, it will suspend the Ads account. It can be a misinterpretation of the account sometimes. You can follow the article: https://support.google.com/adspolicy/answer/6020954#319.
This article below might give you ideas about why the account got suspended. You can also share your store name here so I can look at your store and provide suggestions.
Sampy Mishra | Customer Success Manager @ AdNabu
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This was a funny case - I appealed against it and told them about my user journey. And after 5 days on a weekend, it started working.
Just to let you know - You will be helpless, irritated and at times will get furious. But at the end end, patience is the key here. No matter how much you try to reach Google customer care, it will get sorted only when Google wants too. Google has a monopoly and I wish in the future we have so good competition at this front as well. You will just not be able to reach customer care.
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