Google Analytics Cross Domain Tracking

PATRICK_DOWLING
Shopify Partner
2 0 0

Is there any solution to the cross domain issue for the checkout?

My site is brand new so I know the only traffic I am getting is from Adwords but my conversions are showing up
as Direct or Referral (paypal.com).    I've seen quite a bit of discuss about this but I have not seen a solid answer to the issue.
Anybody know the fix?

Thank you.

 

Replies 10 (10)
Rob55
Shopify Staff (Retired)
Shopify Staff (Retired)
61 0 11

Hello Patrick!

Rob here with Shopify!

If you want to track actions during the checkout process. Check out this doc describing how to follow/set-up goals and funnels:

http://docs.shopify.com/support/other/general-information/google-analytics-goals-and-funnels

The good news is that Google Analytics has made this a much easier process and you can see their setup steps as well

https://support.google.com/analytics/answer/1034342?hl=en

Rob
Shopify Guru

Rob Shopify Guru
Josh_Uebergang
Shopify Expert
853 30 214

The most likely issue will be not having the checkout.shopify.com subdomain in the referral exclusion list. I've done many analytics installs and optimizations, and have seen it a few times.

You can configure a lot more in analytics to get cleaner, more useful data. I suggest you check out this step-by-step guide I published:

https://www.digitaldarts.com.au/google-analytics-and-shopify-for-splendid-data

Run Google Shopping ads? Get the free definitive guide to Google Shopping for Shopify (no optin required): https://www.digitaldarts.com.au/google-shopping
Aleksey_Novykov
New Member
2 0 1

Hi Joshua,

So checkout.shopify.com must be in refferal exclusion list or not? Because I added it there and seems that from this moment I am facing this issue with tracking traffic as new at checkout.shopify.com 

And my transactions are not associated with landings and traffic sources came from...

thanks in advance

juanjose0719
New Member
3 0 0

That solution hasn't worked for me, for example I haven't been able to get the Bold App recurring orders to be measured in Analytics...

 

Anyone can help on how to solve that problem?

piyush2
Shopify Partner
15 0 3

We have checkout.shopify.com as in referral exclusion list, still, we are getting the referral from this domain. 

Ahmad_Kanani
Shopify Partner
52 0 14

As of today, check out happens on your own domain, and not on checkout.shpoify.com anymore.

Thus, no need to add checkout.shopify.com to referral exclusion list

- Ahmad

Certified E-Commerce Optimisation and Analytics Expert
Tony_Bui
Shopify Expert
371 11 48

That's exactly pricese, Ahmad. Here is the full details about checkout on own shop domain https://www.shopify.com/blog/introducing-checkout-on-your-own-domain

 

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Dannie_Strable
New Member
3 0 0

We're you able to solve this issue? I'm having the same issue. All of our conversions on Google Analytics are coming in as "direct." 

Josh_Uebergang
Shopify Expert
853 30 214

Hi Dannie. That is unusual to have all conversions attributed to direct/none. How many are we talking per month? What are your payment processors? Do you happen to use the Shopify Buy button? Cross-domain tracking doesn't work with the buy button unless you get further custom development done to intercept the click, then decorate the URL with the necessary cookie information.

Run Google Shopping ads? Get the free definitive guide to Google Shopping for Shopify (no optin required): https://www.digitaldarts.com.au/google-shopping
Dannie_Strable
New Member
3 0 0

Almost all of the conversions are showing as direct. The payment processors are Authorize.net. We do not use a Shopify buy button, or any button because it does not integrate with Refersion. All orders go through the Bold app checkout. I've checked many times and reached out to their support staff and the analytics are set up properly on Bold.