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Google Merchant Account Suspended - Please Help

AweInspired
New Member
1 0 0

Hi,

 

I have a message saying my account has been suspended, and it says it's because I haven't claimed my website. Which makes no sense, since when I go directly to Google Merchant to check, it says that it's verified and claimed. So, what the heck is wrong, and how the heck do I fix it?

Replies 2 (2)
EmmanuelFlossie
Shopify Partner
1640 107 390

I recommend to only use Google Merchant Center for information. So if Google Merchant Center says its claimed and verified and you have no suspensions, then it's all good. However if you are suspended, the message will show in Google Merchant Center > diagnostics > click on the tab account

 

If for example you use Shopify's default app, the info may get delayed in updating. Any issues with the app should be reported directly to Shopify.

 

Hope this helps.

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
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Josh_Uebergang
Shopify Expert
862 33 220

I have a message saying my account has been suspended, and it says it's because I haven't claimed my website.

Where are you seeing this message?

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