Google Merchant Account Suspended

OverlandCook
Tourist
8 0 1

Hi,

 

I have had my store up and running for a few months now and all of a sudden I had a random suspension on my merchant account from Google. All they clam it is for is Misrepresentation, no further reason other than that. Has anyone else had this issue and been able to resolve this?

Replies 4 (4)
parthasundaram
Tourist
7 0 0

Can you share a link to your store? Also, can you share a screenshot of the error from your shopify dashboard (which states misrepresentation?)

EmmanuelFlossie
Shopify Partner
1538 91 370

Yes suspension can happen at random, this is when a manual review or automated system detected violations on your website or feed or merchant center settings.

I recommend you have a look at my comprehensive checklist: https://community.shopify.com/c/Ecommerce-Marketing/Checklist-Suspended-Google-Merchant-Center-Accou...

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.
OverlandCook
Tourist
8 0 1

Sure, here is the screenshot and the link, https://overlandcookware.com/

On shopify it claims its for untrustworthy promotions but it does not give me that info on Google Merchant Center. 

OverlandCook_0-1617981816995.png

 

OverlandCook
Tourist
8 0 1

I will check it out, thank you!