I recently connected google shopping (shopify) app to my store, but never actually published my products due to a suspension.
Here is the email from Google:
Omission of relevant information:
Failure to clearly and conspicuously disclose the payment methods and full expense that a user will bear before and after purchase, and disclose all related conditions before and after purchase, such as contact information, shipping information or payment methods. For more details, please visit https://goo.gl/r1BB2X
Suggestions to fix this issue:
Make sure to provide users with your contact information such as email address or phone number. Please note that a contact form does not suffice. Also, make sure that your site lists all available payment methods accepted, prior to a user starting the checkout process.
I am not sure what information needs to be added to my site and where. Anyone can help?
There are a ton of reasons why Google would suspend your account.
But don't worry, once you fix them, you can re-apply and get going with Google Merchant Center once again.
Just had a look at your site and you do seems to have solid contact info in place. It could be a case of Google just not recognizing it.
But before you ask to be re-evaluated, I'd have a look at this post to make sure you've done the necessary tweaks to your feed and store.
It will help you avoid getting your products disapproved or products suspended again.
Google want to have at least two of a phone number, email address, and postal address on your contact page. The web form does not count as a mode of contact. You have your address in the footer, but it may have been overlooked by the manual review. I'm betting that's what happened.
Thanks for your comment. Google support person was telling me that i needed all three. I had a google partner reach out to them since i did have 2 of the three. My account is not suspended now. Thanks.