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Google Merchant Account Suspension|Misrepresentation

vibetreat
New Member
1 0 0

Hello everyone,

I have recently attempted to link Google Merchant with my new unused store, however I have almost instantly received an email claiming that my account has been suspended for policy violation, more specifically misrepresentation of self or product. I have tried to contact google support but it was unsuccessful. Could you please help me on the matter, thank you in advance.

The link to the store - vibetreat.com

Replies 6 (6)
Ishani1
Tourist
9 0 2

Hi

After going through with your concern I would feel like to help you and support you ! Basically I would love to provide free of cost support but I will need few information to evaluate your Google Merchant center account

Can you kindly provide me the access to your Merchant center account access on seopatel9@gmail.com

Thank you.

EmmanuelFlossie
Shopify Partner
1643 107 390
There could be a lot of reasons. Most of the time if not all, when Google does not provide any further info in the email they sent you, then it is a permanent ban. Google ultimately decides who can advertise and who can't regardless of policies.
 
The most common issues are:
  1. Not adding full contact details (email, phone number, address, contact form)
  2. Not having returns and refund, delivery, privacy policy and terms of service pages
  3. Selling products that are not allowed
  4. Selling product you do not stock, for example, dropshipping
  5. Not adding any added content, and simply copy-pasting other sites
You can ask Google for further explanation if they can. To do so ask here and check the box, I need more info https://support.google.com/merchants/contact/suspended
 
If you provide the community with more detailed information, we may be able to provide further guidance.
 
Hope this helps.
I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.
TColias
Tourist
5 0 0

I have the same problem with my site https://lowpriceden.com with no solution, (account suspended due to policy violation: Misrepresentation of self or product) (Untrustworthy promotions) I can not figure this one out, Please any help would be greatly appreciated Thank You.

EmmanuelFlossie
Shopify Partner
1643 107 390

Please note that Google only allows genuine businesses.

Having reviews in May and having your website registered in June is not genuine. Submitting fake reviews is not allowed, most likely you are banned for life.

Also note you seem to be drop shipping.

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.
ljohnsons
New Member
4 0 0

Did you ever get this fixed?  If yes, do you have any advice?  Also please sign my petition for Google to actually start helping us Petition · Google, Inc: Tell Google AdWords to Stop Banning Honest Customers · Change.org

EmmanuelFlossie
Shopify Partner
1643 107 390

I recommend you check my info, free! checklist of the most common issues: https://community.shopify.com/c/Ecommerce-Marketing/Checklist-Suspended-Google-Merchant-Center-Accou...

 

This should get you started in moving in the right direction of getting approved.

 

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.